Summary Functions as work leader for customer service units. Assists with escalated and complex issues. Description Position Purpose: This role functions as work leader for customer service units. Assists with escalated and complex issues. Logistics: This position is full-time (40 hours/week) Monday - Friday in a typical office environment. Employees are required to have flexibility to work any of our 8-hour shifts during our normal business hours of 8:30 AM EST - 5:30 PM EST. It may be necessary, given the business need, to work occasional overtime. This role is located at 4101 Percival Road in Columbia, SC. What You'll Do: * Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures. * Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assists with the development and direction of staff to achieve and maintain optimum levels of performance. Maintains basic knowledge of quality work instructions and company policies. To Qualify for This Position, You'll Need: * Associate Degree or 2 years job related work experience or customer service experience * 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience. * Strong organizational skills, and oral and written communication skills. * Ability to handle high stress situations. * Proficient spelling, punctuation, grammar, and basic business math. * Ability to handle confidential or sensitive information with discretion. * Ability to learn and operate multiple computer systems effectively and efficiently. * Microsoft Office. We Prefer That You Have: * 2 years-of customer service or claims processing experience. What We Can Do For You: Our comprehensive benefits package includes: * 401(k) retirement savings plan with company match. * Subsidized health plans and free vision coverage. * Life insurance. * Paid annual leave - the longer you work here, the more you earn. * Nine paid holidays. * On-site cafeteria and fitness centers in major locations. * Wellness programs and a healthy lifestyle premium discount. * Tuition assistance. * Service recognition. What to Expect Next: After submitting your application, our recruiting team will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume and salary requirements. Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Some states have required notifications. Here's more information. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.