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Review Vacancy Date Posted 10/23/24 Applications Due11/02/24 Vacancy ID170373 * Basics * Schedule * Location * Job Specifics * Contact NY HELPYes AgencyTemporary and Disability Assistance, Office of TitleOffice Assistant 1 Spanish Language (NY HELPS) Occupational CategoryClerical, Secretarial, Office Aide Salary Grade06 Bargaining UnitCSEA Local 658 (NYS Teachers' Retirement System) Salary RangeFrom $35177 to $43521 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Employment and Income Support Programs 40 North Pearl Street City Albany StateNY Zip Code12243 Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, candidates may be hired via a non-competitive appointment if they meet the below NY HELPS minimum qualifications. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE QUALIFICATIONS: There are no minimum education or experience requirements for this title. OR 55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above. Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/ COMPETITIVE QUALIFICATIONS: Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. OR Reachable on the appropriate eligible list in Albany. Duties Description This full-time Office Assistant 1 (Spanish Language) position, is located within Employment and Income Support's (EISP) State Supplement Program (SSP) Bureau. The incumbent will be supervised by an Office Assistant 2. Duties of the position include, but are not limited to, the following: * Open new SSP cases; * Process changes reported from various sources by updating client records and initiating the case actions; * Calculate regular, manual and retroactive payments; * Issue all program related notices; * Conduct re-determinations and initiating recoveries; * Review forms for completeness; * Request information from recipients and responding to recipient requests; * Enter and retrieve information from the SSP computer system; * Answer questions from recipients/providers/financial institutions; * Fax, mail, and email recipients & vendors; * Review activity/exception reports; * Answer the telephones following proper call protocols; * Enter data from calls into SSP system; * Initiate the mailing of documents to recipients/provider agencies; * Escalate issues to supervisor as needed; * Direct recipients to internal or external resources as necessary (i.e., Social Security Administration, Medicaid, Supplemental Nutrition Assistance Program); * Communicate with all co-workers (both verbally and written); and * Return phone calls. Additional Comments A full-time, permanent appointment will be made. In addition, to be considered for appointment to a Spanish language position, applicants will be required to demonstrate proficiency in Spanish at a level that will ensure their ability to adequately perform the duties of the position. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States. Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications. Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview. Interested applicants should send an email with their resume attached to Jobpostings@otda.ny.gov and reference posting #24251NYS. DO NOT REFERENCE THE VACANCY ID NUMBER. NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. We actively solicit and encourage applications from Black, Indigenous, and People of Color ("BIPOC"); LGBTQIA+ individuals; women; people with disabilities; and military veterans. Some positions may require additional credentials or a background check to verify your identity. Name Recruitment Unit Telephone Fax (518) 474-9374 Email Address jobpostings@otda.ny.gov Address Street 40 North Pearl Street, 12B City Albany State NY Zip Code 12243 Notes on ApplyingInterested applicants should send an email with their resume attached to Jobpostings@otda.ny.gov and reference posting #24251NYS. DO NOT REFERENCE THE VACANCY ID NUMBER. You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position. Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986. If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response. In accordance with state law, Governor's Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact OTDA's designee for reasonable accommodation at (518) 473-6364.