DESCRIPTION Ring is seeking an experienced, self-motivated Senior Technical Program Manager with excellent technical program management skills and a background in software engineering to join Ring's Cloud Engineering Team. In this senior role, you will work with cross-functional teams of technical and non-technical stakeholders to define strategy, capture requirements, anticipate bottlenecks, plan for dependencies, mitigate project risks, and interpret, communicate, and drive full lifecycle software engineering programs. You will work with Product, Software (Mobile Apps, Cloud) and Hardware (Firmware) Engineering teams to evaluate and develop device-related features and services. You will provide technical leadership that gets software applications built and integrated. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a global organization, this position will provide you with a challenging opportunity. One of your primary responsibilities will be to collaborate with engineering leadership and drive changes across cloud services for device programs and new technology initiatives in order to best meet the needs of the business. Other responsibilities will include collaborating across a variety of Ring and Amazon engineering teams as we continue to launch industry-first affordable smart security solutions. Key job responsibilities * Develop and maintain strong working relationships with technical and non-technical teams responsible for launching new devices and features across remote and multi-site teams * Own delivery of large and impactful program initiatives, while accurately tracking a set of smaller projects * Scope, plan, implement, and deliver software programs efficiently and successfully while collaborating with product, engineering, business stakeholders, and senior leadership in order to align with strategic vision and goals * Drive strategic planning, working closely with engineering to develop feature plans, roadmaps, dependency identifications, and resourcing plans * Lead technical design reviews, lead deep dive assessments and leverage data to identify success criteria, trends and insights * Evaluate solution designs and complex business and technical requirements and communicate any program risks and solutions to technical and non-technical stakeholders * Good judgment and proven ability to influence without authority * Communicate clearly and effectively to management about plans, status, and critical issues BASIC QUALIFICATIONS * Bachelor's degree in engineering, computer science or equivalent * 7+ years of working directly with engineering teams experience * 5+ years of technical product or program management experience * 5+ years of technical program management working directly with software engineering teams experience * Experience managing programs across cross functional teams, building processes and coordinating release schedules * Experience with service-oriented architectures and and cloud technologies/development * Collaborate with business, engineering and other internal teams to solve business needs * Own stakeholder relations, track and manage their progress, and respond to their requests * Break down and convert business needs into actionable and trackable plans for development teams * Work with remote and multi-site teams to deliver related system components * Communicate regularly with senior management on status, risks, and change control * Be expected to dive deep into the technical details of a program * Work with product and engineering teams to define and refresh roadmaps, keeping them current and up to date PREFERRED QUALIFICATIONS * 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience * Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules * Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership * 6+ years of software engineering experience * Master's degree in Computer Science or related technical field * Excellent written and verbal communication skills * Excellent leadership, teamwork, and collaboration skills * Experience driving large scale enterprise projects as a Technical Program Manager * Skilled in risk management and making complex technical/risk trade-off recommendations and decisions * Good judgment and proven ability to influence without authority * Independently driven, resourceful, and able to deliver results with minimal direction * Ability to communicate clearly and effectively with developers, product managers, and senior business and engineering leaders * High sense of ownership, urgency, and drive * Demonstrated experience with project and stakeholder management Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.