The Development Associate is an entry-level role on the Major Gifts team within the Mass General Development Office. With guidance and training, the Associate supports the administrative and operational activities for the Managing Director and two gift officers on the Women and Children's team by managing calendars, assisting with preparations for meetings and events, processing business expenses and making travel arrangements when needed. The Associate also enters fundraising actions and activities in a donor database and prepares and distributes team reports. As an Associate, you will work alongside fellow management support professionals, or "MSPs," who hold similar support roles in the department. Development MSPs are talented, dynamic and valued colleagues who serve as partners and collaborators in teams across the department. As a Mass General Development MSP, you will have access to a variety of networking, professional development and leadership opportunities. To Apply Applications must include a current resume and a cover letter detailing applicable experience and accomplishments. About Us Massachusetts General Hospital is one of the world's top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty. Mass General has pioneered medicine for more than 200 years, and we're thinking big about the future. In 2021, we launched our largest-ever comprehensive fundraising effort - The Campaign for Mass General - which seeks to raise $3 billion in philanthropic funding that will help us reach our four ambitious campaign goals, each grounded in a pillar of Mass General's historic mission to treat, discover, teach and serve. To learn more about our Campaign, click here. Our Department The Development Office is a vibrant and collaborative team focused on advancing the hospital's mission of health care excellence. We are committed to expanding the philanthropy that makes this mission possible. We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham conditions of employment, including vaccination mandates. Diversity and inclusion are priorities for our office and the hospital. We strongly believe that a team of diverse identities, experiences, opinions and perspectives drives creativity, innovation, and excellence. Click here to learn more about our team and what it's like to work with us. General MSP Responsibilities With guidance from supervisor: * Manage the calendars of assigned individuals, keeping them free of scheduling conflicts. * Assist with coordinating logistics, drafting agendas and other materials for review, taking notes and organizing follow up actions for meetings, events, appointments and presentations, communicating any issues as needed. * Attend to donor, physician and hospital administrators' phone and email inquiries relating to gift-related issues. * Submit employee expenses and vendor invoices. * Conduct basic prospect identification and research activities as needed, working with Prospect Management and Research colleagues to collect relevant information about donors. * Record donor activity, data and action items in a database. * Complete booking forms for gifts and pledges in a timely manner with thorough backup information. * As needed, assist with daily administrative activities * Make travel arrangements, prepare travel itineraries and flag potential conflicts. * Participate in professional development including taking advantage of shadowing opportunities when appropriate. * Prepare and regularly update progress reports. * Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods. * Assist with recruitment activities as needed. * Take on other office-wide duties at the request of Development leadership. * Adhere to the mission, credo, and standards of behavior of Mass General Hospital. Team-Specific Responsibilities * Support the Storybook Ball team with planning and execution of signature gala. * Prepare and finalize the lists of sponsorship packet, invitation, and complementary ticket recipients; track event sponsorships and assist with follow up invoices. * Assist major gift officer lead with committee and co-chair communications, maintain current committee list tracker with accurate information and prepare all committee meeting agendas and collateral materials. * Coordinate clinical staff and Mass General for Children (MGfC) leadership's participation in committee meetings and Storybook Ball Socials; attend prep meetings and assist with drafting remarks and stewardship letters. * Assist with recruitment and retention for MGfC Advisory Board and Celiac Research Advisory Board. * Assist with meeting logistics such as agendas, room reservations and meeting materials. * Participate in benchmarking analysis of MGfC Advisory Board and Celiac Research Advisory Board. Qualifications At least 6 months of experience in a customer service or relationship-building role is required. A bachelor's degree is preferred but not required. In addition, the ideal candidate will possess the following skills, abilities and attitudes: * Strong verbal and written communication skills * Problem solving skills * Organizational, time management and project management skills * Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly * Competency using videoconferencing platforms (Zoom and Teams preferred) * Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser's Edge preferred) * Attention to detail * Professionalism and a strong work ethic * Desire and motivation to learn about the organization and fundraising * Awareness of personal work styles in self and others * Adaptability and flexibility in times of shifting priorities * Ability to work collaboratively with diverse audiences * Creativity and high levels of energy and enthusiasm * Commitment to adopting best practices and maximizing efficiency * Inclination to build relationships with people inside and outside of the organization * Good judgement and care in dealing with confidential information