Position Details Position Information Recruitment/Posting Title Program Coordinator - Full Time (NJ Hopeline) Job Category Staff & Executive - Healthcare - Administrative Services Department UBHC-Access Center-PISC Overview Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. Posting Summary Rutgers The State University is seeking a Program Coordinator in the NJ Hopeline of Rutgers University Behavioral Healthcare. The Program Coordinator provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards. Among the key duties of this position are the following: * Supervises staff as assigned. * Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services. * Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center's staff * Monitors ACD phone system coordinating and overseeing incoming telephone requests. * Directly supervises assigned staff. * Monitors staff performance which includes minimally meeting biannually with assigned staff to review performance goals and compliance with mandatory continuing education requirements. * Addresses staff performance issues via progressive discipline as outlined by Human Resource policies. Position Status Full Time Hours Per Week Daily Work Shift Night Work Arrangement FLSA Exempt Grade 27S Position Salary Annual Minimum Salary 80569.00 Annual Mid Range Salary 98015.00 Annual Maximum Salary 115461.00 Standard Hours 37.50 Union Description CWA 1031 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience * Master's Degree in a mental health discipline plus four (4) years post master's experience in behavioral health field. * An appropriate doctorate may be substituted for two (2) years of experience. Certifications/Licenses * Applicants must possess a clinical license which allows that individual to independently provide services as a private practitioner (with appropriate licensure, LPC, LCSW, LMFT). * Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work. Required Knowledge, Skills, and Abilities Preferred Qualifications * Experience with data entry is preferred. * One (1) year of prior supervisory experience preferred. Equipment Utilized Physical Demands and Work Environment Physical Demands: * This position demands standing, walking throughout the program space. Lifting up to 20 lbs. Work Environment: * Handles phone requests under time and decision-making pressure. * Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence. Special Conditions Posting Details Posting Number 24ST1015 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Piscataway (RBHS) City Remote State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement Supplemental Questions Required fields are indicated with an asterisk (*). * * Do you possess a Master's Degree in a mental health discipline, plus four (4) years post master's experience in a behavioral health field? (An appropriate doctorates may be substituted for two (2) years of experience). (Open Ended Question) * * Do you possess a clinical license that allows you to independently provide services as a private practitioner (Psychology license, LPC, LCSW, LMFT)? * Yes * No * * If you possess a degree in Social Work, do you have an active New Jersey certification/licensure as required by the State Board of Social Work? * Yes * No * N/A * Do you have supervisory experience? * Yes * No * Do you have data entry experience? * Yes * No Applicant Documents Required Documents * Resume/CV * Certifications/Licenses Optional Documents * Cover Letter/Letter of Application