To lead and manage a team of front-of-house staff and be in control of the venue's front-of-house operations * Trains the ushers on the evening of performances. * Executes health and safety policies, and evacuation procedures for the venue when necessary.  * Assigns staff to emergency exit points at the beginning of each shift in preparation for an emergency.  * Delegates duties to staff during assigned shift, including ticket collection, stewarding, program distribution or patron direction and assistance. * Coordinates activities with the Stage Manager, Technical Director and other appropriate staff. * Manages the ushers while they are on duty; oversees lobby area, seating and overall comfort of the theatre patrons. * Acts as a customer contact during performances, dealing with complaints and inquiries.  * Works closely with the Box Office staff, as appropriate, regarding ticket sales and audience composition.  * Organizes staff breaks, ensuring adequate coverage at all time. * Serves as liaison with other departments, employees and outside organizations to ensure smooth front-of-house operations. * Inspects the venue during and after performances for cleanliness and maintenance. * Performs other duties as assigned.   Requires a high school diploma or GED and 6 months of experience in operations and/or customer service in a theatre environment