* Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. * Enter membership and program registration data into HRIS operating system * Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. * Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count * Participate and recruit participants for member challenges also known as member visit drivers. * Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. * Ensures established processes for touring and following up with membership inquiries are followed. * Assist with the attainment of membership department strategic plan goals. * Provide feedback and offer solutions regarding gaps in service and/or member concerns. * Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices. * Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills * Effectively handle conflict and member complaints, with the support of the center Membership Director * Performs all other duties as assigned. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse. * High school diploma and or GED required * Excellent interpersonal and problem solving skills. * Ability to relate effectively to diverse groups of people from all social and economic segments of the community. * Previous customer service, sales or related experience. * Basic knowledge of computers. Full Compensation Package (when applicable): * 403(b) Retirement Savings * Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period. * 20% Discount on tuition at Missouri Baptist University * Free individual membership to YMCA nationwide * Discounts on YMCA programs * Discounts on YMCA Childcare