JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager - Buffalo, NY. A multi-disciplinary Senior Facilities Management role is responsible for the delivery of contracted services within a large client site. The Senior Facilities Manager will be responsible for ensuring the delivery of exceptional client service, contract delivery, management of all hard and soft services, financial management, and be an ambassador of the JLL team. What this job involves: * Oversight of day-to-day site management activities including site functionality, escalation management, planning, and Client Satisfaction * Main point of contact for all campus-related activity and office/building openings * Building relationships with both internal and external customers including the building landlord, partners, and vendors to ensure the best Client experience * Engaging with key vendors at the management level to drive service delivery against agreed key performance indicators and service level agreements * Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary * Create and manage Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required * Working with the technical team to ensure collection and monitoring of the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times * Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures * Managing budget and spending ensuring alignment with JLL and Client policies and procedures, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, and local taxes as applicable to the site * Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements * Conducting audits to ensure office housekeeping and cleanliness are delivered to the highest standard * Act as a point of escalation for all facilities projects, fit-outs, and crisis management activities on site * Ensuring timely project solutions are made, risks are identified, and lessons learned, documented, and shared. * Work as part of the account sustainability network to deliver projects, innovations, and best practice * Giving leadership, direction, and mentoring the JLL team and vendors on-site to promote engagement and excellent customer experience delivery * Working by health and safety measures and promoting best practices amongst colleagues, contractors, and vendors at all times What we expect from all our colleagues on account: * Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role, you will be a part of delivering a best-in-class experience for our client's personnel, customers, and guests in a connected workspace that promotes a culture of inclusion and safety. * With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish. * Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R. together vision, we can create a secure and healthy working environment for everyone involved. * Report at least two good catches per year, attend the SAFER together workshop, and complete all safety training within the due date. * You are responsible for leveraging your expertise to find actionable insights from our data and translate them into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights, and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions. * You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives drive continuous improvement across our operations, and contribute to our client's sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come. Required Skills and Experience: * 5+ years of direct facilities Management experience delivering combined hard and soft services. * You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance * You have experience managing a team/ people management skills * You are empowered to be a coach, mentor, and motivator for the team * You know in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc * You have experience in project management or team delivery (desired, not essential) * You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach * You keep up to date with industry trends and have direct experience or an interest in customer service * You strive for excellence in what you do and proactively identify and support areas for improvement to support the workplace experience. * You are proficient with Word, Excel, and PowerPoint to efficiently produce client and executive presentations to all levels of stakeholders. * You have a keen interest in technology and proactively bring to the table innovations and ideas that better the workspace experience. * You are adaptable to work to requests and projects that may vary from day to day. * You are driven, and motivated and have strong interpersonal communication skills with a hospitality-focused mindset to deliver the best-in-class workspace experience for our client. Estimated total compensation ran for this position is: 81,600.00 - 118,300.00 USD per year The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: On-site -Buffalo, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Flexible and Remote Work Arrangements may be available JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. 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