The Department of Corrections, Division of Administration & Support, is recruiting for two Microcomputer/Network Technician 1/2 positions. What you will be doing: This position is to allow the incumbent to train and become familiar with the DOC helpdesk. This position learns how to configure and troubleshoot PCs in compliance with SOA and DOC IT Standards and evaluates and installs additional software/hardware as needed while learning about the DOC Environment. Our organization, mission, and culture: The Division of Administrative Services / Information Technology Unit provides essential network security and server support to the line of business operations of the Department in support of its mission to provide secure confinement, reformative programs, and a process of supervised community integration to enhance the safety of our communities. The benefits of joining our team: This Unit provides a line of business IT support to Alaska's correctional system to ensure appropriate documentation and tracking of all persons placed under the department's custody/supervision. There are more than 5,000 offenders under the department of corrections custody and an additional 5,000+ that are under supervision as assigned by the Alaska Court System. The working environment you can expect: This position requires troubleshooting throughout the department and may require physical travel to Correctional Institutions and may work with or around incarcerated individuals. The incumbent's office is centrally located at the Atwood Building.   By joining the Information Technology Unit, you will be an integral member of the Division of Admin Services team. We embrace the values of integrity, accountability, and continuous improvement and take pride in doing our part to support the Department's mission.   The successful applicant must pass a fingerprint-based criminal history background check (per Criminal Justice Information Services (CJIS) Security Policy, section 5.12) Who we are looking for: We are looking for a candidate that possesses the following position-specific competencies. * Knowledge of troubleshooting techniques for peripherals, networks, and associated computers. * Knowledge of microcomputer hardware and networking technology. * Ability to effectively communicate required actions to team members and network users both orally and in writing. * Ability to read, understand, and apply information in technical manuals and journals. * Valid Driver's License required for this position. Microcomputer/Network Technician 1: Any combination of education and/or experience that provides the applicant with competencies in  * Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.   * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.   * Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.   * Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.   Equivalent to those typically gained by: Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.    Microcomputer/Network Technician 2: Any combination of education and/or experience that provides the applicant with competencies in  * Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.   * Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.   * Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.   * Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.   Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.    Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.     "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.     "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.   REQUIRED DOCUMENTS * If using education for qualifications, please upload a copy of Educational Transcripts. * If you have any certifications, please upload a copy. * Previous three performance evaluations if applicable. * Resume. COVER LETTER A cover letter is not required. Please upload a copy if your Workplace Alaska job application does not provide enough detail or to use personal experience to meet minimum qualifications. SPECIAL NOTICES * This position will require a background investigation including fingerprinting.  * This position will travel to DOC Correctional Facilities around the state of Alaska. * This position requires a valid driver's license as you may use a SOA Vehicle to travel from site to site. FLEXIBLY STAFFED This position is flexibly staffed. The level of the job offer will be based on the selected candidate's eligibility. If hired at the lower level, you will be promoted to the higher-level job class after completing the training plan and meeting the minimum qualifications.  EDUCATION  If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview, at the discretion of the hiring manager. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION  Education completed in foreign colleges, universities, or high schools may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution or high school.  It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience in your Applicant Profile, you must also provide the employer name, your job title, dates of employment and whether full or part-time. Applicant Profiles will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. PREA NOTIFICATION The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including: * Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution; * Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or * Has been civilly or administratively adjudicated to have engaged in the activity described above. CRIMINAL HISTORY CHECKS/APSIN/ACOMS Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN)/Alaska Corrections Offender Management System (ACOMS).  A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN/ACOMS.  DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice.  Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. FINGERPRINT NOTICE All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.    DRIVER'S LICENSE REQUIREMENT Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty. CLASSIFICATION REVIEW NOTICE This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section.  Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy. EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).  Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer. WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance, please visit:  https://www.governmentjobs.com/OnlineApplication/User/ResetPassword  Craig Bergquist Department Technology Officer Phone:  907-465-8261 Craig.bergquist@alaska.gov