Job Description We are searching for a Lead Analyst - someone who works well in a fast-paced setting. In this position, you'll be the technical lead of an application development team, coordinate activities with team members, escalate issues to manager, ensure proper documentation of processes, follow up on support incidents, and ensure the timely delivery of change requests and project activities for team. This role requires technical expertise and the ability to closely interact with the business and various IS teams to understand requirements and efficiently implement high-quality solutions. Think you've got what it takes? Job Duties & Responsibilities Lead the technical support team, acting as the first point of escalation for issues and questions. Provide performance feedback and staffing input to managers. Review and assign daily support incidents, ensuring efficient team coverage. Develop and administer system configuration and development plans. Perform independent programming and system optimization tasks. Implement new programming techniques, methods, and standards. Manage change orders and projects, working with managers and teams to ensure adequate documentation and prioritization. Document and update technical support processes, ensuring knowledge articles and workflows are accurate and accessible. Coordinate system operations, troubleshooting, and emergency support for system errors. Schedule and conduct training sessions for support staff, Customer Support, and Service Desk teams. Collaborate with management, Information Services personnel, users, and vendors on system lifecycle activities. Participate in strategic planning and hospital-wide data planning efforts, providing expert consultation on data flow and analysis. Ensure compliance with Joint Commission Information Management Standards and maintain system documentation in Quality Center (QC). Skills & Requirements Bachelor's Degree computer science, computer technology or business information management required Master's Degree Preferred 5 years major system design and implementation experience required Management or project leadership experience preferred Application and/or professional certifications preferred Key skills: Azure Data Factory, Synapse, Power BI and SQL Server About Us Founded in 1996, Texas Children's Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.