About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. What's in it for you: * Compensation starting at $16.50/hr. * Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match * Advancement opportunities with structured career paths * Up to $5,000/year in tuition reimbursement * Employee referral bonus opportunities * We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022) What you'll be doing: * Become the subject matter expert on all administrative tasks related to your aligned account(s) * Document and manage all tasks in our internal systems * Schedule appointments and help coordinate shipments from pickup to delivery * Help resolve shipping issues with a high level of professionalism * Provide excellent customer service to internal and external stakeholders * Support with billing and payment processing as needed What you need: * 1+ year customer service experience preferred * Hall of fame work ethic with a history of excellent attendance * Strong verbal communication skills - face to face and over the phone * Proficient in Microsoft Office, including Word, Excel, and Outlook * Ability to take ownership of responsibilities and see tasks through completion Where you'll be: 601 South Harbour Island Blvd., Suite 230, Tampa, FL 33602