Global Communications Manager, AppleCare

Support and Service AppleCare is looking for a Strategic Communications Manager for our global Support Communications team. You will manage, develop, and strengthen the team responsible for internal communications to our contact center, support services, and external vendor network. Description: As a strategist, you live and breathe planning. You know every communication has a goal. You are the master of crafting the vision and roadmap. This role encompasses strategic planning and creative, innovative change management, all founded on an understanding of how engagement plans work. Project and process management skills are also essential. Minimum Qualifications: 10+ years of experience developing, crafting, and presenting custom communication plans within a media, publishing, digital marketing, in-house communications and/or advertising agency environment. 5+ years of experience leading global teams The ability to understand business challenges and formulate effective communications strategies that support the audience and improve business results. Strong executional and project management skills to drive work from brief to launch. Dynamic, learning agility and driven in the face of daily deadlines. A proven passion for how audiences consume and experience digital content. Outstanding ability to grow internal relationships across a wide range of teams. Excellent written and verbal communication skills. Experience working with international peers to define global communication strategies. Exemplify Apple’s culture in communications and interactions. Preferred Qualifications: Masters or MBA Education & Experience: At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,900 and $269,400, and your base pay will depend on your skills, qualifications, experience, and location.

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