Position Title: Information Systems Analyst II, Option S Agency : Department of Innovation and Technology Posting Date: 07/22/2024 Closing Date: 08/05/2024 Salary: $7,491 - $11,015 Job Type: Salaried County: Sangamon Number of Vacancies: 1 Plan/BU: RC063 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Transcripts are required. If you do not upload transcript you will not be considered for the position. Posting Identification Number 40045 Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an O365 Email Systems Administrator an systems analyst for the PIM Engineering Unit. In this role you will serve as the primary support and systems analyst for assigned applications utilizing programming and scripting languages (PowerShell, HTML/HTTP). In addition, you will serves as system administrator on assigned PIM systems and projects. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: * Competitive Group Insurance benefits including health, life, dental and vision plans * Flexible work schedules (when available and dependent upon position) * 10 -25 days of paid vacation time annually (10 days for first year of state employment) * 12 days of paid sick time annually which carryover year to year * 3 paid personal business days per year * 13-14 paid holidays per year dependent on election years * 12 weeks of paid parental leave * Pension plan through the State Employees Retirement System * Deferred Compensation Program - voluntary supplemental retirement plan * Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) * Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx Essential Functions 35% Under administrative direction, serves as the O365 Email Systems Administrator and as a systems analyst in the Personal Information Management (PIM) Engineering unit for the Department of Innovation & Technology (DoIT): * Monitors and analyzes complex network, hardware, and software problems with specialized complexity utilizing these tools (MS Exchange on premise and 0365 cloud, Active Directory, PowerShell, Mobile Device Management (MDM) solutions, eFax systems, Email Perimeter security solutions, and Enterprise Network tools used for Antivirus and SPAM protection). * Researches, develops, documents, and initiates appropriate problem resolutions for MS Exchange On-premise and 0365 cloud, Outlook clients, Active Directory. PowerShell, Mobile Device Management solutions, eFax solutions, Email Perimeter solutions, Enterprise Network tools used for Anti-virus and SP AM protection. * Plans, creates, tests, and implements new system configurations, applications, and customized scripting to assist with automation of Agency Active Directory and Exchange email processes and to enhance customer facing utilities and applications related to PIM. * Performs specialized duties in the implementation and management of PIM email systems and applications utilizing programing and scripting languages, PowerShell. * Follows agency adopted system design methodology ensuring integrity, that each system meets the required standards of security, efficiency, and the scope of the specific project utilizing Office products, MS Azure, AD, and Remote-control tools. 30% Serves as the primary support and systems analyst for assigned applications utilizing programming and scripting languages (PowerShell, .Net, HTML/HTTP): * Provides troubleshooting and maintenance services for enterprise email systems utilizing Microsoft Enterprise Exchange on premise, 0365, and email client administration, Microsoft Active Directory, Azure AD, PowerShell. * Assists in facilitating migration activities, diagnoses, analyzes, repairs programming and software problems utilizing PowerShell, .Net, HTML/HTTP). * Performs scheduled and remedial maintenance and nightly tasks. * Schedules processes. * Reviews history or processed jobs and responds appropriately to any abnormal completion status for MS Exchange, Active Directory, Azure AD, Email Perimeter solution, eFax/RightFax, Mobile Device Management solution. * Provides status reports to management. * Maintains instructional and informational documentation to help in problem solving and education of users and creates procedural manuals containing system documentation, special instructions, utilizing Office products, PowerShell, .Net, HTML/HTTP. Essential Functions Continued 15% Serves as system administrator on assigned PIM systems and projects: * Guides staff with e-mail and AD administrator functions utilizing Exchange Admin consoles, Azure AD, Active Directory tools, Mobile device management, eFax, Email perimeter solution. * Maintains communications and user interface with multiple consolidated agencies utilizing scripting tools and Office products. * Updates passwords and assigned IP addresses to servers. * Edits and checks for duplicate e-mail addresses, improper formats; notifies agencies of error messages and fixes. * Updates programs. * Debugs coding errors utilizing Remote control tools, Exchange admin consoles, RightFax, Email Perimeter, scripting languages (PowerShell, .Net, HTML/HTTP). 15% Keeps abreast of new developments in the Information Technology field: * Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. * Attends demonstrations and exhibitions related to assigned operations. 5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications * Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields. * Requires three (3) years of professional experience in Systems services or a related Information Technology field. Specialized Skills * Requires three (3) years of professional experience with programming and scripting systems automation, including PowerShell, .Net, HTML/HTTP, and other programming languages. * Requires three (3) years of professional support experience administering Microsoft enterprise O365 Exchange email systems. * Requires three (3) years of professional administration experience working with a large Microsoft Active Directory tenant. * Requires (3) year of administration experience working with Microsoft O365, Azure and Office products (Excel, Word, Teams, SharePoint, etc.). Preferred Qualifications (In Order of Significance) * Three (3) years of professional experience with programming and automation scripting languages using PowerShell, .Net, HTML/HTTP, and other programming languages. * Three (3) years of professional experience using Microsoft Enterprise Exchange and email client administration. * Requires three (3) years of professional administration experience working with a large Microsoft Active Directory (AD) tenant. * Three (3) years of professional experience with Mobile Device Management (MDM) solutions and enterprise faxing systems administration. * Three (3) years of professional experience with Email Perimeter solutions. * Three (3) years of professional experience utilizing Enterprise Network tools used for Antivirus and SPAM protection, SharePoint, and Remote-Control tools. * Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature. * Ability to gain and maintain effective working relationships with associates, vendors, clients, and others. * Developed verbal and written communication skills to present technical information to others with clarity and precision. Conditions of Employment NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. * Requires the ability to verify identity. * Requires employment authorization to accept permanent full-time position with State of Illinois. * Requires the ability to pass a position specific, agency required background check. * Requires self-disclosure of criminal history. * Requires the ability to travel in performance of duties. * Requires the ability to serve in an on-call capacity. * Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. * Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties. * Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. The conditions of employment listed are incorporated and/or related to any duties included in the position description. Work Hours: 8:30AM - 5:00PM Monday - Friday Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874 Agency Contact: Tristan.J.Molumby@illinois.gov Posting Group: Science, Technology, Engineering & Mathematics This position DOES contain "Specialized Skills" (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: * donotreply@SIL-P1.ns2cloud.com * systems@SIL-P1.ns2cloud.com The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.