* Point of contact between the Transportation Call Center and the designated Service Center to address all Let's Talk dialogues, emails, phone calls, and other customer-based inquiries * Research, prioritize, and follows-up on incoming issues and concerns for the designated Service Center. Promptly responds to high volume customer inquiries by providing problem resolution * Work as a liaison between the designated Service Center Director and staff to monitor and coordinate the timely flow of information - work deliverables, data gathering activities, material preparation, and disseminating information between team leaders and staff. * Communicating transportation information throughout the day to students, parents, campus personnel, transportation leadership, and other stakeholders accordingly via radio, email, telephone, or in-person * Assist with the general functions of Transportation Service Centers and the coordination of special projects; tracking and reporting of transportation metrics; calculating daily ridership totals for regular, CHOICE, and Special education routes * Assist with updating the accident management platform and maintaining of up-to-date driver credentials * Work collaboratively with dispatch, routing, bus drivers, bus monitors, and supervisors/managers to ensure all customer care needs are addressed and resolved in a timely manner * Must be able to work extended schedules, including after-hours/weekends, and occasionally travel within the District to assist Student Transportation * Establish and maintain good rapport with parents, community members, and campus/department personnel and ensures a positive customer experience * Participate in employee recruitment and retention activities * Team player and ability to assist with other duties as assigned * Bachelor's Degree from an accredited university preferred * Five years of related student transportation services experience and/or training preferred * Strong written and verbal communication, public relations, and interpersonal skills with people from all social, educational, and economic backgrounds * Strong organizational and time management skills; ability to meet established deadlines * High degree of computer proficiency using Google Suite and use of Microsoft Outlook, Excel, and Word * Technically savvy regarding new software, applications, and platforms * Able to employ sound judgment and discernment in decision-making * Able to solve problems of a routine degree of complexity under high-pressure environments/situations * Ability to maintain a positive, calm, empathetic, and professional attitude towards internal and external customers * Ability to work under pressure and prioritize effectively * Proficient map reading skills * Preferred - Bilingual (Spanish)