* Answer practice phones and schedules patient appointments. * Accurately registers arriving patients for appointments and accurately gathers all necessary information. * Accurately scans/receives all required documents into patient's account. * Faxes notifications to insurance companies that require it. * Pre-register via phone calls. * Assure prompt patient services with professional kind attitude. * Request medical records for new/referred patient. * Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit. * Update patient information on a regular basis to include; address phone number and insurance information. * Assure that all forms in front office are updated and copied, to include new patient packets and patient charts. * Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log. * Balances designated cash drawer at end of shift. * Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech. * Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.) * Prepares charts for patient visit according to protocols. * Demonstrates communication skills necessary to interact with persons of varying age and/or cultures. * Answers telephone as assigned, routes calls or takes messages appropriately. * Supports the Mission and Philosophy of the hospital and the Department. Demonstrates an understanding and application of these policies. * Respects confidentiality. * Utilizes chain of command appropriately to resolve issues.