Gerald Champion Regional Medical Center
Patient Registration Interviewer - 750010Posted
6 weeks 3 days ago
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Job Description
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* Answer practice phones and schedules patient appointments.
* Accurately registers arriving patients for appointments and accurately gathers all necessary information.
* Accurately scans/receives all required documents into patient's account.
* Faxes notifications to insurance companies that require it.
* Pre-register via phone calls.
* Assure prompt patient services with professional kind attitude.
* Request medical records for new/referred patient.
* Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
* Update patient information on a regular basis to include; address phone number and insurance information.
* Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
* Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log.
* Balances designated cash drawer at end of shift.
* Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
* Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
* Prepares charts for patient visit according to protocols.
* Demonstrates communication skills necessary to interact with persons of varying age and/or cultures.
* Answers telephone as assigned, routes calls or takes messages appropriately.
* Supports the Mission and Philosophy of the hospital and the Department. Demonstrates an understanding and application of these policies.
* Respects confidentiality.
* Utilizes chain of command appropriately to resolve issues.
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