Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description The Customer Support Specialist will support activities around the operational management and maintenance of customer-specific requirements, while interacting with Commercial Team & Warehouse Operations. What Will You Do? * Support specific customer requirements and needs. Liaison cross-functionally. * Support contact with Business Management/Commercial for day-to-day requests, scope changes and modifications. Parter with internal colleagues in Warehouse Operations. * Will ensure timely and accurate shipment of products, services, and documentation. * Summarize and report out site specific metrics around audits completed and "Right the First Time". Drive compliance for 100% audit completion and improve common errors found by collaborating with local management, document relative points of failure and performs follow-up actions in accordance with Departmental or Warehouse Operational SOP's. * Drive customer concerns with corrective actions (RCCM) or process improvements to enhance the customer experience. * Drive Quality and Compliance of Customer Requirements by using existing systems (i.e. WMS and PPS Cloud Platform) and eventually becoming an on-site SME for system capabilities representing PPS. * Correcting inventory issues around invalid lots, working with inventory control on lost inventory tied directly to PPS accounts, and handling order hold process. * Support On-Site Customer visits. * Stays abreast of and follows new processes, system changes, procedural updates, and initiatives within the company. Maintain knowledge of Customer SOPs and requirements impacting operations. * Partner with Inbound Operations to identify critical backorders and receipt against proper purchase orders for customer allocation of inventory. * Leverage continuous improvement methodology and related analytical tools to drive people process & technology improvements. How Will You Get There? Education * High School diploma, required with equivalent combination of experience. Bachelor's Degree in Business, Supply Chain or a related field, preferred. Knowledge, Skills and Abilities * Ability to work in a fast-paced warehouse environment, lift, carry, pull, and push up to 40 - 70 pounds frequently with or without accommodation. Standing or walking for long periods should be expected. * If required, this individual may need to operate industrial equipment and be trained to the local site regulations. * Knowledgeable in continuous improvement methodology and related analytical tools (PPI) * Basic understanding of industry/global quality system standards and regulations such as FDA current Good Manufacturing Practices (cGMP). * Sense of immediacy and ability to call out issues. Ability to work independently with direct supervision supported remotely and daily guidance with local management. * Excellent interpersonal abilities to work well in a team environment with a customer-centric approach. * Strong organizational skills to ensure Service Level Agreements and customer requirements are met. At Thermo Fisher Scientific, each one of our 125,000+ extraordinary minds has a unique story to tell. Join us and our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today! http://jobs.thermofisher.com