PNC Financial Services Group, Inc.
Enterprise Infrastructure Manager, Sr-Site ReliabilityPosted
4 weeks 4 days ago
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Job Description
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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Response Infrastructure Manager, Senior for the Site Reliability Center within PNC's Enterprise Technology & Security organization, you will be based within one of PNC's Technology and Innovation hub office locations (Pittsburgh, PA, or Phoenix, AZ,). Monthly travel required along with on call rotation.
The Site Reliability Center (SRC) was established to bring strong alignment between development and operations to drive continual improvement in our operating environment. The SRC enables a 24x7 support model that integrates all infrastructure and application teams with primary focus on the Virtualization, NAS and Backup Infrastructure to:
* Identify and permanently resolve events through Event Management
* Identify and implement automation
* Improve stability post-release
* Drive efficiencies and performance
* Enable change and release management
* Facilitate capacity management
* Engineer reliability into the environment
Experienced leader of large technical groups operating in a 24x7 environment with experience managing large Network environments supporting applications, with emphasis on Network products / tools.
Needed skills:
Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside Powershell and Linux scripting skills
Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
Database: Oracle,SQL,Mongo
Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
Mainframes: JCL, CICS SYSPLEX
Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
Workflow and Knowledge Management: ServiceNow
Collaboration Tools: TrueSight, Big Panda, Jira, and Confluence
Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
Job Description
* Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
* Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
* Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
* Designs best practices for technology architecture and management.
* Directs, motivates, develops and oversees the performance of the management team and key staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
* Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
* Live the Values - Role models our values with transparency and courage.
* Enable Change - Takes action to drive change and innovation that will transform our business.
* Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
* Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration
Competencies
Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
* For more information, please click on the following links:
Time Away from Work
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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