At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate payment sources for uninsured patients. Determine if the patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability or payment. Admit, register, and pre-register patients with accurate patient demographic and financial data. Resolve insurance claim rejections/denials and remedy them expediently. Calculate and collect cash payments appropriately for all patients. Reconcile the daily cash deposit. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform those duties as required to ensure all accounts are processed accurately and efficiently. Compile departmental statistics for budgetary and reporting purposes. Explain bills according to PRMO credit and collection policies. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make a referral for financial counseling. Determine the necessity of third-party sponsorship and process patients in accordance with policy and procedure. Examine insurance policies and other third-party sponsorship materials for sources of payment. Inform the attending physician of the patient's financial hardship. Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level. Update the billing system to reflect the insurance status of the patient. Refer patients to the Manufacturer Drug program as needed. Greet and provide assistance to visitors and patients. Explain policies and procedures, and resolve problems. Gathers the necessary documentation to support the proper handling of inquiries and complaints. Assist with departmental coverage as requested. Obtain authorizations based on insurance e-plan contracts and guidelines. Document the billing system according to policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding the clinical information requested and resolve skills and abilities. Ability to analyze data, perform multiple tasks, and analyze insurance coverage and benefits for services to ensure timely Obtaining authorizations based on established payments. The position responsible for high production generated accurately in Accurately complete patient accounts based on departmental protocol and on insurance plan contracts and guidelines. Document billing system Explainbills Greet, calculate and provide assistance to visitors and patients. Explanation in policies and according to policy and according to PRMO credit and collection policies. Implement appropriate sources. compliance with policies and procedures, and collect cash payments appropriately for all patients. Reconcile the daily reimbursement. Obtain all prior collection actions, assist procedures, and resolve problems. cash deposit. Evaluate diagnoses and regulatory agencies, including but not limited to pre-admission, pre-registration, and registration functions. Ensure all insurance requirements are met prior to patients' arrival and Inform patients of their financial ability before arriving for services. Arrange payment options with the patients and screen patients for government funding. Authorization Certificates and/or authorizations as appropriate. Facilitate payment sources for uninsured patients. Determine if the patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment. Admit, register, and pre-register patients with accurate patient demographic and financial data. Resolve insurance claim rejections/denials and remedy them expediently. to ensure compliance with the LocalMedic Review Policy. Perform those duties necessary to ensure all accounts are reprocessed accurately and efficiently. Compile departmental statistics for budgetary and reporting purposes. financially responsible persons in arrangements for payment. Make a referral for financial counseling. Determine the necessity of third-party sponsorship and process patients in accordance with policy and procedure. Examine insurance policies and other third-party sponsor materials for sources of payment. Inform the attending physician of patient's financial hardship. Complete the managed care waiver form for patients who are out of network and receiving services at a reduced benefit level. Update the billing system to reflect the insurance status of the patient. Refer patients to the manufacturer's drug programs for needed medications. Gathers the necessary documentation to support the proper handling of inquiries and complaints. Assist with departmental coverage as requested. Enter and update referrals as required. Communicate with insurance carriers regarding the clinical information requested and to resolve issues relating to coverage Must be able to develop and maintain professional, service-oriented work independently. working relationships with patients, physicians, coworkers, and supervisors. Must be able to understand and comply with business processes or regulations. It requires a working knowledge of compliance principles. The job provides the opportunity to work independently. Minimum Qualifications Education Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Experience Two years of experience working in hospital service access, clinical service access, the physician office or billing and collections. Or an Associate's degree in a healthcare-related field and one year of experience working with the public. Or a Bachelor's degree and one year of experience working with the public. Degrees, licenses, and certifications None required Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh