We're looking for motivated, engaged people to help make everyone's journeys better. Position is responsible for maintaining production standards to meet customers' requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis. Annual Hiring Range: * $68,800 - 85,000 Per Year Benefits * Paid time off * 401k, with company match * Company sponsored life insurance * Medical, dental, vision plans * Voluntary short-term/long-term disability insurance * Voluntary life, accident, and hospital plans * Employee Assistance Program * Commuter benefits * Employee Discounts * Free hot healthy meals for unit operations roles Main Duties and Responsibilities: * Ensures unit maintains production standards * Ensures Labor Controls are in place and are effective * Ensures interdepartmental communication occurs regularly * Works with management staff to improve performance of the unit * Prepares administrative reports as required * Responsible for safety, quality and compliance to customer specifications * Supervises and supports lower level managers/supervisors on daily operations including: * Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives * Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. * Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. * Monitors daily manpower planning and schedules employees. * Responsible for employee retention and reducing employee turnover. * Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). * Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. * Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority. * Compliance with all company required policies, procedures and processes including but not limited to required training Qualifications Education: * High School Diploma or GED required. * Associates degree or degree from a 4 year university or college preferred. Work Experience: * Minimum of 5 years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment required. * In-flight catering experience is highly desired * Current or previous labor relations experience is a plus, but not required. Technical Skills: (Certification, Licenses and Registration) * Comfortable with all levels of employees and have the ability to drive positive program change * Must have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment. * Ability to work in a fast paced, deadline driven environment. * Ability to train others required. * Excellent time management skills required. * Ability to handle multiple tasks without losing focus on priorities. * Strong organizational, analytical, communication and leadership skills required. * Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. * Basic computer skills required.  Working knowledge of Microsoft Office products preferred Language / Communication Skills: * Must be able to communicate effectively with management team and staff. * Bi-lingual in Spanish is a plus. * Must have the ability to give negative and positive feedback to employees on a daily basis. Job Dimensions Geographic Responsibility: Hub Unit Type of Employment: Full-time Travel %: Up to 10% Exemption Classification: Exempt Internal Relationships: all internal departments External Relationships: customers, suppliers Work Environment / Requirements of the Job: * Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. * In a normal production kitchen facility, there may be physical discomfort due to temperature and noise. * Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. * A rotating schedule of over 55 hours per week is typical. Budget / Revenue Responsibility: (Local Currency) N/A Organization Structure Direct Line Manager (Title): Dir, Supply Chain, Hub Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 3-10 Number of Dotted Line Reports: N/A Estimated Total Size of Team: 100+ gategroup Competencies Required to be Successful in the Job: * Thinking - Information Search and analysis & problem resolution skills * Engaging - Understanding others, Team Leadership and Developing People * Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively * Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: * We treat each other with respect and we act with integrity * We communicate and keep each other informed * We put our heads together to problem solve and deliver excellence as a team * We have passion for our work and we pay attention to the little details * We foster an environment of accountability, take responsibility for our actions and learn from our mistakes * We do what we say we will do, when we say we are going to do it * We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 09/18/2024 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!