Job Description: Job Title: Client Financial Services Representative (Patient Accounts) Location: Springfield, MO Department: Client Financial Services Representative & Benefit Advocacy Services Employment Type: Full Time Shift: Mon - Fri 8:00 A.M. - 5:00 P.M. Job Summary: Client Financial Services Representatives hold a key role in the Revenue Cycle. This position is responsible in managing all facets of insurance, client and grant billing, payment posting, charge follow up and customer service to include answering client inquiries. The Client Financial Services Representative (Patient Accounts) position offers… * All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more * Telemedicine - 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits * Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost * Paid Time Off - 29 days per year including vacation & holiday pay * Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement Key Responsibilities: * Assures coding is compliant with billing and coding guidelines and according to contract. * Submission of insurance claims to clearinghouse/Department of Mental Health or individual insurance companies electronically or via paper CMS-1500 form in a timely manner. * Follows up with insurance payers on unpaid, denied or rejected claims. * Manually enter charges in electronic health record. * Resolves issues and resubmits or appeals claims. * Utilize insurance websites, provider portals, send secure messages and make phone calls. * Prepare charge invoices for non-insurance payers. * Run reports. * Timely review and follow up to all insurance inquiries and correspondence. * Document procedure/processes. Knowledge, Skills, and Abilities: * Experience or knowledge of insurance billing/collection practices, preferred. * Familiarity with CPT and ICD-10 coding. * Knowledge of EFTs, EOBs and basic understanding of medical and insurance terminology, preferred. * Strong communication skills and strong customer service skills. * Detail oriented and ability to prioritize work. * Perform tasks effectively and with accuracy. * Strong analytical skills. * Basic math and data entry typing skills, including 10 key. * Proficiency in Microsoft Word and Excel. * Ability to work both independently and as part of a team. * Positive, friendly, approachable disposition. * Ability to read and interpret policies and procedures and follow instruction. Experience and/or Education Qualifications: * High school diploma or GED We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace.