Technical Services Manager Technical Services Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components and fabricated piping solutions to the fire sprinkler industry since 1920. Today, Reliable is in its fourth generation of Fee Family leadership and has many employees who have served more than 25 years, enhancing its family atmosphere and its ability to offer significant stable, long-term career opportunities. Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you! Summary Technical Services Managers provide industry expertise in educating and supporting customers, specifying engineers, end users, and co-workers in the proper use of Reliable products. Duties and Responsibilities * Answer technical questions on Reliable products submitted by telephone and email * Perform technical training for Reliable personnel * Assist with creation and maintenance of technical documentation * Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products * Provide technical presentations to industry associations, customers, specifying engineers, and end users * Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters * Provide input on new products and product improvements * Troubleshoot Reliable products * Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.) * Directly support sales force as necessary * Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor * Performs other duties as directed Competencies * Ability to solve complex technical problems * Outstanding attention to detail and accuracy * Strong customer service, interpersonal, and collaboration skills * Possesses strong commitment to a team environment while working * Excellent written and oral communication skills Skills * Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets * Extensive knowledge of all types of fire sprinkler systems as well as design and installation practices * Ability to safely drive a pickup truck /trailer combination in excess of 15,000 lbs * Ability to interpret construction drawings and specifications * Strong presentation skills, including the ability to present to large groups * Proficient in Microsoft Office Software and AutoCAD Work Environment * Extensive national and some international travel by ground or air - approximately 50%; intermittent Physical Demands * Ability to be punctual and attend work on a regular and consistent basis * Regular travel by car, truck, and air * Ability to assemble and build demonstration sprinkler systems, including steel piping, couplings, valves, sprinklers, and other devices * Ability to occasionally lift parts with weights up to 50 lbs * Setup, attach, and detach a tandem bumper tow trailer * Operate and maintain valve demonstration trailer Minimum Requirements * Associates degree in fire protection, mechanical technology or Related Field * 7+ years in fire sprinkler system design and installation Benefits * Medical, Dental, Vision, and FSA are available the 1st of the month following your start date * 401k with company match is available 1st of the month after 90 days of employment * Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you * 2 weeks of vacation after 6 months of employment * 10 paid holidays - including your birthday! * Climate controlled, clean manufacturing facility We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.