The Billing Manager assists in the day-to-day accounting functions of the facility in accordance with current acceptable accounting and cost reimbursement principles relating to health care operations. Essential Duties and Responsibilities: * Oversees and streamlines billing and collections processes. * Plans and implements quality assurance for all processes. * Develops direct reports and conducts staff meetings on a regular basis. * Handles Field Operators problem escalation and customer service. * Assists with the implementation of billing systems. * Manages the claims, denial ratio, and performance reports. * Conducts regular audits of staff claim work for accuracy and quality. * Resolves escalated patient issues/complaints. * Makes management aware of any client issues or problems. * Prepares and analyzes reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifies and provides on-going training opportunities for Revenue Cycle staff. * Checks work e-mail on a regular basis throughout the workday. * Participate in and complete all required trainings and in-services. * Other duties as assigned. Minimum Qualifications: * High School Diploma or equivalent WITH seven (7) years of related experience; OR an equivalent combination of education and/or experience. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Must have excellent written and oral communication skills, including exceptional customer service. * Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public. * Must be able to work individually as well as within a team. * Must be able to follow both verbal and written instructions. * Must be able to work a flexible schedule. * Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to problem solve and use reasoning. * Must be able to meet predefined quality standards. * Must maintain and project a professional attitude and appearance at all time. * Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology. * Must possess strong leadership skills and be able to effectively manage and direct others. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * Bachelors Degree in Accounting, Finance, Business Management, or a related field of study. * Certified Professional Coder (CPC) certification. * Two (2) years experience working with an Electronic Medical Record (EMR). Driving/Travel: The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.