The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for design, and want to grow the brand of a customer-centric organization, then this Digital Designer (MA5) position is for you!  The Department Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. Our agency values diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people of all abilities, and veterans. This unique culture of respect promotes a professional environment of cohesive groups maximizing potential through opportunity.  Flexibility and Location We value work-life balance and offer the convenience of remote work with in-person collaboration opportunities. This is a telework eligible position available to applicants residing anywhere in Washington State. Attending events, meetings, trainings, or working in office is scheduled in advance at our office in Tumwater, WA. Benefits  In addition to the great coworkers and atmosphere, Revenue offers a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage; and deferred compensation plans. As a public service employee, you may also be eligible for student loan forgiveness.    Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.   We invite you to review the opportunity details below and forward this message to others you feel may be qualified.    As the Digital Designer, your expertise will help us deliver barrier-free digital experiences for our customers. As a digital design and accessibility expert, you will continually evaluate, improve, and make recommendations for tactics and strategies that promote equity and inclusion across our websites, mobile apps, and other applications.  Your ability to work cross-functionally with varied technical and communications teams, will ensure appropriate user experience design techniques are used to deliver positive experiences, equitable outcomes, and that design solutions meet accessibility standards.  Here are some other essential duties you can expect: * Shaping and communicating agency user experience strategy and design for new services such as the Working Families Tax Credit as well as existing processes in support of tax administration.  * Coordinate with other members of the Customer Experience and Communications division as well as other divisions to identify opportunities for new or improved experiences across training events, websites, video offerings, and social media.  * Design and develop accessible, neuro-diverse, and multi-modal interactions.  * Drive research and UX practices that ensure diversity, equity, and inclusion.  * Design, execute, and analyze user research and usability activities to deliver insightful and actionable results.  * Create customer impact analysis documents to evaluate and communicate the impact of specific changes to customers and agency partners.  * Facilitate strategic, customer-centric decision making, and design thinking engagements.   Bachelor's degree in design, digital communications, market research, a related social science field (communications, marketing, graphic design, advertising, psychology etc.) or a related IT field (Human-Computer Interaction, human- centered design experience, etc.) AND 5 years experience in digital design/user experience in a professional environment  OR a combination of education and/or relevant experience. In addition to the above qualifications, the successful candidate will also possess: * Demonstrated ability to manage projects and partner with teammates and vendors. * A dedicated advocate of a user-centered approach to developing and implementing web and mobile applications. * Excellent project management, communications, and presentation skills. * Strong storytelling and data visualization skills. * Fluency in the English language. Preference may be granted to candidates that possess: * Bilingual in Spanish, Chinese, Vietnamese, Korean or Russian. * A master's degree in a related field. * Experience managing user experience projects. * Experience creating videos and video content.  * Demonstrated experience or certifications in: * User experience research. * User experience design. * Cross-cultural research. * Accessible design. * Design for people with limited English proficiency. * Experience using Agile methodologies. * Equity-centered design. * Experience branding, configuring, or customizing COTS products and cloud solutions. * Web programming languages and mobile application development.  * Data analysis and presentation tools.  * Excellent writing/grammar and interpersonal communication skills. * Proven track record influencing direction and strategy with actionable insights. * High attention to detail with a focus on ensuring quality. * Strong stakeholder management skills, both for internal and external stakeholders. * Passion for public service and delivering help to those who need it most. To be considered: * Please complete/update your online profile. * Attach a resume. * Attach two work samples demonstrating your experience in digital design.   * Note - Incomplete applications or applications missing requested documents may result in disqualification. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment. Questions? Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.    The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).     The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.   If you need help during the application process, please call the Human Resources Office at 360-704-5731.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.