Title: Financial Aid Student Aide VP Area: Provost - UMW Department: Campus Location: Lee Hall Advertised Range: $13.00/hour Job Summary/Basic Functions Responsibilities include receiving and answering basic financial aid-related questions for incoming customers via telephone, e-mail, and front desk reception; intelligently explaining to customers basic information about Federal Student Aid programs and processes; providing excellent customer service while maintaining confidentiality of students' records appropriate to FERPA regulations; working closely with the Student Aid Coordinator to ensure efficient document flow; notifying students when incoming forms are incomplete; assisting the Financial Aid staff with projects and tasks as assigned. Required Experience: n/a Additional Considerations: n/a The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.