Requisition No: 833806 Agency: Agriculture and Consumer Services Working Title: REGULATORY SPECIALIST II - 42005596 (FOR INTERNAL AGENCY EMPLOYEES ONLY) Pay Plan: Career Service Position Number: 42005596 Salary: $39,846.82 - $46,800.00 Posting Closing Date: 08/10/2024 Total Compensation Estimator Tool REGULATORY SPECIALIST II FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF LICENSING * INTERNAL AGENCY OPPORTUNITY- ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.* CONTACT: Shavoun Dogma (850) 245-5665 MINIMUM REQUIREMENTS: A bachelor's degree from an accredited college or university and one (1) year of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations. Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education. An equivalent combination of education and experience which equals five (5) years can substitute for the above requirements. Please Note: There will be a numerically based work sample administered with an established minimum required passing score to all eligible candidates as part of the hiring process for this position. EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at "Approved Credential Evaluation Agencies, Florida Department of Education." Approved Credential Evaluation Agencies (fldoe.org) * ATTENTION CANDIDATES* To be considered for a position with the Florida Department of Agriculture and Consumer Services: * All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). * Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. * Responses to Qualifying Questions must be verifiable in the Candidate Profile. The Florida Department of Agriculture and Consumer Services values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. NOTES: Successful applicant must pass a background screening, including fingerprinting, as a condition of employment. JOB DUTIES: Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Interprets policies, procedures, applicable Florida Statutes, and reciprocity. Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems. Provides online customer service through live chat regarding statutory and procedural eligibility requirements for initial applications and renewal applications. Captures and routes chat transcripts to the appropriate location to ensure proper storage and efficient retrieval. Responsible for answering complex legal phone calls regarding administrative complaints, suspensions, and final orders. Answers the tax collector program assistance phone line and provides support to tax collector employees concerning program-related issues. Assists applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements or procedures. Advises applicants of any action required to continue the application or renewal process. Requests submission of additional documentation as necessary. Training temporary employees who are working on the scheduling line. Performs appropriate data entry transaction to maintain records and statistics using a complex interactive computer database, specifically, the Electronic Document Management System (EDMS). Reviews scanned documents to ensure eligibility before entry into the EDMS. Indexes electronic documents to ensure proper storage and efficient retrieval. Operates computer peripheral hardware for production and production control within the EDMS. Organizes the workflow of scanned documents to ensure their appropriate distribution to designated state and/or work units within the division. Composes general and live chat correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process. Interfaces both verbally, in live chat, and in writing with applicants, licensees, law enforcement personnel and Department of Agriculture and Consumer Services Investigators relative to licensing requirements and procedures. Performs other duties as required. KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of the principles and techniques of effective communication. * Ability to review data for accuracy and completeness. * Ability to communicate effectively. * Ability to establish and maintain effective working relationships with others. * Knowledge of basic computer operations. * Knowledge of Chapter 493 and section 790.06, F.S. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal holiday each year; * State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;) * Flexible Spending Accounts; * Tuition waivers; * And more! For a complete list of benefits, visit www.mybenefits.myflorida.com. For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date." SPECIAL NOTES: The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.