The Digital Modernization Group at Leidos has an opening for a Network Operations intern for the Global Solutions Management - Operations II (GSM-O II) contract. This contract includes the Operations, Sustainment, Maintenance, Repair and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). This position requires onsite support and is located at Scott AFB, Illinois. Leidos is a worldwide defense, intelligence, homeland security and advanced technology company. Our program GSM-O is a United States Government program chartered to provide worldwide Defense Information System Network services to the Department of Defense and national security organizations. Job Summary: We are looking for highly motivated, driven, capable candidates to join our GSM-O team! The Operations and Maintenance team is looking for qualified interns with the focus on supporting network operation functions. * Network Operations * Network Maintenance * Network Management * Incident Management Primary Responsibilities: * Performing incident management support for the Department of Defense global network. * Creating, updating, and resolving incident tickets utilizing Service Now ITSM+. * Monitoring internet access points for events impacting global connectivity. * Providing real-time network monitoring utilizing various network monitoring tools. * Reviewing, updating and developing documentation and metric collections for contract delivery. * Providing timely situational awareness updates to leadership and customers for all network impacting events. * Providing support for customer questions and issues during all phases of the Network Management. * Verify that service has been restored upon resolution of customer-initiated tickets. * Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers. Required Skills and Education: * Current enrollment in an Associate's, Bachelor's or Master's-granting program from accredited college/university in a relevant discipline is required for consideration. * Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint). * Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person. * Experience with technical writing and a working knowledge of networking concepts and topologies. * Ability to obtain interim Secret DoD Security clearance prior to start date (selected candidates will be sponsored for required clearance). * Must be a US Citizen to qualify. * Local colleges nearby Scott AFB Illinois (St Louis Metro area) need only apply. * Work must be performed on Scott AFB Illinois (remote work is not available). * Must have own transportation to enter Scott AFB Illinois. * Ability to obtain CompTIA Security+ certification or equivalent DoD 8570 IAT II certification. * To be considered for this internship, candidates must not have graduated prior to May 2025. Candidates must be actively enrolled in a degree plan that extends into fall 2025. Original Posting Date: 2024-09-06 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $44,850.00 - $81,075.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.