Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of IT Business Analyst - eCommerce, and you will help revolutionize electronic ordering for healthcare customers. This is a hybrid position. Working in the office Tuesday, Wednesday, Thursday, remote Monday and Friday. This position can be based at our Walpole, MA or Cary, NC site. Your role: * Onboard customers with direct EDI and GHX set up, working with IT partners and customers * UAT test new EDI/GHX connections, system updates, and bug fixes related to eCommerce platforms * Drives process and system improvements for eCommerce platforms * Collaborate with IT analysts, customers, and other cross-functional teams to troubleshoot and perform system testing * Aids in building internal and external training documentation related to eCommerce platforms * Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted * Recognizes when to escalate customer issues * Build and manage daily eCommerce reports to ensure customer satisfaction * Supports and enhances the sale of products through knowledge of eCommerce through outbound/inbound phone calls * Support revenue growth by managing orders for products/services from customers via electronic ordering * Identify and help implement efficient EDI processes * Assist with driving our customers to eCommerce platforms * Maintain a positive team environment while providing the best customer experience Your expertise: * Knowledge of SAP P40, P41, P56, and P58 * Knowledge of Webshop platforms and GHX/EDI * Successful demonstration of key responsibility and knowledge referenced above * Knowledge of Lean Six Sigma preferred * Project management skills and exemplified background preferred The requirements: * 3 to 5 years related GHX, EDI, and SAP experience or equivalent combination of education and experience. * Strong computer skills, knowledge in Windows applications * Strong problem-solving skills * Excellent verbal and written communication skills * Strong organizational skills, able to multitask and prioritize tasks * Able to work in a team environment, coordinate multiple priorities/projects, and be reliable and supportive * Minimal travel required To find out more about the specific business, have a look at Siemens Healthineers Laboratory Diagnostics Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 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