Position Description This position is for second shift supervisor with warehouse or distribution center experience. The schedule expectation is a start time varying from 8am - noon and closing the building at varying times which can range from 7PM - 12AM. Supervisors are responsible for the day-to-day supervision of hourly employees, ensuring that both customer service and internal measures are held to the highest standards. Orgill, Inc. offers a competitive benefits package that offers valuable benefit options at reasonable costs and provides affordable coverage to our employees. Employee Benefits: * Weekends off * Free Urgent Care visits with our low deductible medical plan * 401(k) Plan * Medical & Prescription * Vision * Dental * Company Paid Life Insurance * Employee Assistance Program * Educational Assistance Program * Disability Insurance * Accidental Death and Dismemberment * Additional Life, Accident, and Cancer Coverage * Vacation Benefits * 8 Paid Holidays Compensation: * Annual salary starting at $53,867 * Eligible for generous annual incentive bonus Company Overview: From its eight distribution centers and three export consolidation facilities located across the country, Orgill, Inc. distributes hardware and home improvement products to hardware, home improvement, and building materials retailers across the United States and in more than 60 countries throughout the world. The focus of our corporate office is to support our customers, distribution centers, and sales force. General Responsibilities Customer Service and Quality - Provide all customers served by the department with quality of service consistent with company goals. Expense and Productivity - Monitor all facets of the department activity to ensure that expense ratios for the department are within the agreed upon levels consistent with departmental budgets and goals. Human Resources - Provide an atmosphere in the department that promotes high levels of achievement and low turnover. Maintain a non-union environment. Asset Management - Monitor proper usage of both manpower and equipment. Promote and enforce safety rules for individuals and equipment. Being in compliance with all OSHA requirements for people and machinery Key Responsibilities Customer Service Responsible for shipping of all outbound orders accurately and on time. * Work closely with the order filling department on wave flow to the shipping department. * Assists in resolving order errors or discrepancies. * Monitors loading progression to ensure routes depart on time Respond to customers requests and inquiries in a timely manner. * Corporate customer service representative request and inquiries * Sales request and inquiries * Direct request and inquiries from customers Promote and foster an atmosphere of good customer service throughout the department. * Communicates customers expectations and load quality requirements * Coaches and develops employees in proper loading procedures. Collaborates and communicates closely with the transportation department to ensure customer needs are met through a team effort. * Reviews Truck Loading Report Forecast for potential loading issues * Reviews Order Pull Errors and Stats Report for potential order errors * Provides employees with information concerning run changes and add ons * Assist and ensures Dock Set Up is correct * Updates transportation department on load departures and possible delays. Expenses and Productivity Follows operating expense budget for the department Responsible for labor expense rates * Keeps employees on task * Monitors individual employee productivity and quality results * Strives to meet finish time goals and reduce overtime Human Resource Management Maintain staffing levels to provide superior customer service * Assist in interviewing and hiring new employees Maintains department attendance records * Approves weekly time records * Schedules employees vacation requests * Stay current with employees attendance disciplinary steps. Ability to coach, develop, and facilitate individual team members as it relates to overall performance. * Oversees new employee training process * Stays current with employee evaluations Upholds, supports and maintains safety standards at all times. * Conducts daily safety reminders in start up meetings * Leads and participates in daily stretching exercises * Monitors and keeps an awareness of potential safety hazards Asset Management Maintains the required level of housekeeping in the department Ensures all equipment is proper working order Communicates needed equipment repairs with maintenance department Other Duties Able to manage time efficiently. Handle multiple tasks and complete priorities Establish good working relationships with other departments to insure smooth transition of all outbound functions. Personal Qualities Informal and approachable person who can communicate at all levels. Must be able to handle adversity, react quickly and maintain positive attitude Articulate, with good communication and presentation skills Acceptable PC skills MINIMUM QUALIFICATIONS * High School diploma preferred * Must be committed to a high standard of safety and be willing to comply with all safety policies and practices. * Excellent attendance record * Must be willing and able to work more than 40 hours when needed * Good comprehension and organizational skills * Ability to interact effectively with other departments and all levels of management * Ability to maintain records accurately and demonstrate problem solving skills * Demonstrated ability to prioritize work and to meet deadlines * Must be a team player with a can do attitude * Power Equipment certification a plus * Must be able to read, write, and speak English * Experience with increasing levels of responsibility. * Show ability to lead others in fast-paced, high-quality work environment. * Articulate with good oral and written communication skills. * Proficiently use personal computer and Microsoft applications PHYSICAL REQUIREMENTS * Must have the ability to meet physical assessment requirements for this position See Job Analysis and PPE requirements for this position