Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. As part of the GMS family of companies, AMES Taping Tools is the nation's leading provider of automatic taping and finishing (ATF) tools, supplies, and training to the professional drywall finishing industry. With our expansive network of company stores and franchised tool rental locations throughout the U.S. and Canada, we're committed to providing residential and commercial interior finishing contractors with a comprehensive selection of drywall finishing tools, supplies, and equipment, making us a one-stop-shop for all things drywall. For more information about our family of companies, please visit gms.com or amestools.com. Market Manager Position Summary: This position is responsible for managing the overall revenue and operational aspects of the Market. The Market Manager will be located at a specific store within their market and will assume the Store Manager responsibilities of that store. To include but not limited to the operation of the stores within a designated Market, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety, and merchandising. Ensures all stores within designated Market are compliant with company policies and procedures. The Market Manager will coach, develop, and supervise the store managers as well as other field support positions. Duties & Responsibilities: * Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the District Manager or RVP, addressing complaints, and resolving problems. * Partner with District Manager to ensure the market is achieving its budgets. * Partner with District Managers on Market development and promos. * Partner with Store Managers on inventory management, store audits, and process improvement. * Partner with HR Business Partner on recruiting needs within the Market. * Responsible for planning and executing actions to ensure the store meets store rental revenue, sales, and profitability goals. * Develop understanding of store financials to aid in planning actions to drive store performance * Responsible for all phases of store opening/closing * Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market. * Inventory planning to ensure the store is properly stocked and merchandised * Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits * Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands * Participate in testing and providing feedback on company initiatives as requested * Merchandises products and organizes showroom & rear warehouse for safe & effective material handling * Provides excellent customer service. Establishes relationships with customers to drive repeat rental and sales * Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment. * Partner with District Managers and Sales Representatives to help drive market needs * Identify and propose opportunities for continuous improvement in both the store and in the company * Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory * Processes sales/rentals via computer * Collection duties as assigned * Daily functions may include greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities * Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc. * Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store within the market. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Other duties as assigned Basic Qualifications: * Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial), good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers. * Bachelor's degree and/or High School Diploma with 5 years of experience in a similar role managing a stores P&L at continued success. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual in English and Spanish strongly preferred. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. * Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems and make informed suggestions to prevent problems from recurring. * Must have a valid driver's license. Reliable transportation is required. Forklift Certification is required in some stores and may be obtained post hire. * Travel Required: 10-20% of travel time expected for the position where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight. * Computer Proficiency required. Proficient in Outlook, Word, Excel and basic database operations, prior experience with a POS system helpful. * Must have strong operations, sales, and customer service focus. Core Competencies: * Strive to do the right thing by displaying trust and integrity. * Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude. * Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. * Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. * Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title. * Ability to self-manage, show initiative, be proactive, and drive results. * Communicate professionally, both verbally and in writing to coworkers and customers. Physical Requirements: * Must be able to remain in a stationary position in an office environment 80% of the time. * Will frequently move about inside the office to access files, office machinery, etc. * Must be able to operate basic office machinery. * Must be able to communicate with team and management and be able to exchange accurate information in these situations. * Specific vision abilities required by this job include close and ability to adjust focus. The employee * Must occasionally lift and/or move up to 50 pounds. Required Cognitive Skills: * Must be able to problem solve and prioritize tasks. * Must be able to manage stress depending on deadlines and ongoing projects. * Must be able to multitask. * Must be able to receive and analyze information. * Must be able to quickly communicate solutions if problems occur. * Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: * Medical, Dental, Vision, Disability & Life Insurance * Wellness Benefits * 401(k) Retirement Plan * Employee Stock Purchase Program * Paid Holidays & Vacation Days * Professional Growth Opportunities * Development & Training Programs This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.