Student Desk Manager Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Position requires Indiana State University Res Life Desk Attendant experience (minimum 2 semesters). Interviews will be conducted with candidates who meet the required qualification and have good work history with the department. All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf Position Details Position Details Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants Position requires Indiana State University Res Life Desk Attendant experience (minimum 2 semesters). Interviews will be conducted with candidates who meet the required qualification and have good work history with the department. All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf Notice of Vacancy Number ST2400051 Job Title Student Desk Manager Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 13.00 Job Summary/Basic Function Student Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. Student Desk Managers train and mentor their staff on how to provide outstanding customer service and work to offer residents a wide array of community resources. Specifically, the Student Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting. to Student Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. Student Desk Managers train and mentor their staff on how to provide outstanding customer service and work to offer residents a wide array of community resources. Specifically, the Student Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting. Specific Responsibilities Support building desk operations across assigned area (2-3 Residence Halls/Apartments Buildings), completing audits for keys, packages, processing key changes, resident follow up, supporting Desk Attendant Staff, and working with building supervisors. Work Schedule Scheduled 15 hours between Mon-Fri 8am-430pm, with a limited hours over weekends (to complete payroll bi-weekly) Desired Start Date 08/05/2024 Open Date 07/24/2024 Close Date 07/31/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study Must be enrolled in a minimum of twelve (12) credit hours per semester (undergraduate students) or six credit hours (graduate students) Preferred Relevant Education and Experience Must have at least 2 semesters of Indiana State University Residential Life Desk Attendant Experiences. Must attend Desk Manager and Desk Attendant training to maintain position. Must have and maintain 2.5 cumulative GPA. Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Must be comfortable networking with groups or individuals, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department. No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU. Job Duties Essential Duties and Responsibilities 1. Providing excellent customer service; perform basic administrative work 2. Meet with the Assistant Hall Director of the residence hall at scheduled days and times. These will be established in collaboration with the Assistant Hall Director. 3. Collaborate with the Area Coordinator and Assistant Hall Director of the Residence Hall 4. Attend student staff meetings at the request of the Assistant Hall Directors. 5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Assistant Hall Director when needed regarding these materials. 6. Monitor the checkout log to ensure that equipment is properly logged out and returned. 7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc. 8. Work with the Complex Secretary to manage the loan key process 9. Document situations where Desk assistants fail to follow policy, and report these issues to AHD's and AC's within the Residence Hall. 10. Assist in the processing of payroll; provide administrative support to the professional Residential Life staff. 11. Assist in the Desk Assistant recruitment, interviewing, hiring, training, and evaluation process. 12. Coordinate the Desk Assistant shift schedule to ensure 24-hour per day coverage. 13. Ensure that all Desk Assistants are properly trained and able to provide for a high level of security at the front desk. 14. Ensure that all Desk Assistants follow and abide by established rules and expectations to successfully operate the desk. 15. Facilitate regular Desk Assistant training and staff meetings. 16. Responsible for having a total of 15 scheduled work hours a. There may be times when you have to cover a missed shift or be called to help find a cover, if you cover a missed shift you will be paid for that shift. If you are called because a staff member doesn't report to work. 17. The Desk Manager position is an academic year appointment and you must be willing to work from the middle of August through the beginning of May of each academic year. Specific dates depend on fall opening dates and spring closing dates. to 1. Providing excellent customer service; perform basic administrative work 2. Meet with the Assistant Hall Director of the residence hall at scheduled days and times. These will be established in collaboration with the Assistant Hall Director. 3. Collaborate with the Area Coordinator and Assistant Hall Director of the Residence Hall 4. Attend student staff meetings at the request of the Assistant Hall Directors. 5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Assistant Hall Director when needed regarding these materials. 6. Monitor the checkout log to ensure that equipment is properly logged out and returned. 7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc. 8. Document situations where Desk assistants fail to follow policy, and report these issues to AHD's and AC's within the Residence Hall. 9. Assist in the processing of payroll; provide administrative support to the professional Residential Life staff. 10. Assist in the Desk Assistant recruitment, interviewing, hiring, training, and evaluation process. 11. Coordinate the Desk Assistant shift schedule to ensure 24-hour per day coverage. 12. Ensure that all Desk Assistants are properly trained and able to provide for a high level of security at the front desk. 13. Ensure that all Desk Assistants follow and abide by established rules and expectations to successfully operate the desk. 14. Facilitate regular Desk Assistant training and staff meetings. 15. Responsible for having a total of 15 scheduled work hours. There may be times when you have to cover a missed shift or be called to help find a cover, if you cover a missed shift you will be paid for that shift. If you are called because a staff member doesn't report to work. 16. The Desk Manager position is an academic year appointment and you must be willing to work from the middle of August through the beginning of May of each academic year. Specific dates depend on fall opening dates and spring closing dates. Career Readiness Competencies o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness. o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively. o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict. o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems. o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes. o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace. o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences. Career Competencies Applicant Documents Required Documents Optional Documents Supplemental Questions Required fields are indicated with an asterisk (*). * * Are you currently in good academic standing with the University? * Yes * No * * Are you currently in good conduct standing with the University? * Yes * No