Position Description Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems. What you will do at Harris County Public Library: This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services. Duties & Responsibilities: * Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events * Assists patrons on computers, answering phones, and assisting with request for assistance * Checking in and delivery of holds, returned items, and new items * Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves * Basic reference service in the library and during outreach events * Promote library services to the community * Accurately enter data, handle sensitive customer information, and handle cash transactions * Maintain and promote an engaging and attractive library collection * Attend staff meetings, activities, and professional conferences and actively serve on committees * Other duties as assigned Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. Requirements Education: * High School diploma or GED equivalency Experience: * One (1) year of verifiable Customer Service experience Additional Information: * Available and reliable transportation for work-related duties * Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request Knowledge, Skills & Abilities: * Customer service principles promoting positive partnership and public relations * Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) * Excellent communication skills (verbal and written) * Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment * Ability to work well with public and staff members * Cash handling practices ensuring accountability and accuracy * Work with various cultural and ethnic groups in a discreet and effective manner * Proficient with Social Media (Facebook, Twitter, Instagram, etc.) * Proficient with the Internet and Office 365 * Must use your personal mobile device for our Multifactor Authentication process NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Language: * Bilingual (preferred) General Information Position Type and Typical Hours of Work: * Full-time | Regular - 40 hours a week * Typical shifts are Day, Evening, Night Weekends, etc. Salary: * $16.76 Per Hour * Paid Biweekly Work Environment: * This job typically operates in a professional office environment with overhead lighting and long periods of screen time. * Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell). * Daily use of software programs, including Microsoft Office Suite, Outlook, Word, Excel, and GPS. * At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes. * Driving: Available and reliable transportation for work-related duties. Physical Demands: * Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds. Reporting Relationships: * Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor * Supervises Positions: None Work Location: * Kingwood Branch Library - 4400 Bens View Ln, Kingwood, TX 77339 Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan. The following list of benefits is offered only to employees in regular (full-time) positions: * Medical Coverage * Dental Coverage * Vision Coverage * Wellness Plan * Life Insurance * Long-term disability * Employee Assistance Program * Ten (10) days of vacation each year for the first five (5) years of service * Accrual rates increase based on years of service * Eleven (11) County-observed holidays and one (1) floating holiday * Professional development opportunities * Dependent Care Reimbursement Plan * Healthcare Reimbursement Account * 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees: * Retirement Pension (TCDRS) * Flexible schedule (varies by department) * Transportation Assistance (Metro RideSponsor Program) In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website: https://benefitsathctx.com/ 01 Which of the following best describes your highest level of education completed as it relates to this position? * High School or GED diploma * Associate Degree * Bachelor's Degree * Master's Degree or higher * None of the above 02 Which of the following best describes your verifiable customer service experience? (To be considered, the qualifying experience must be documented in your application's employment history) * Less than one (1) year * One (1) year or more but less than two (2) years * Two (2) years or more but less than three (3) years * Three (3) or more years * I do not have this experience 03 Please provide the dates of employment during which you obtained Customer Service experience. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2023" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided. 04 How would you rate your communication skills, both written and oral? * High: Confident/Competent * Medium: Some areas of strength * Low: Limited skills * I do not possess this skill 05 Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, inse * Advanced * Intermediate * Basic * Entry Level * Not proficient 06 Which of the following language(s) are you bilingual and fluent? [Select all that apply] * English and Spanish * English and Vietnamese * English and Chinese * English and Arabic * English and Urdu * English and Tagalog * English and Other Language(s) * None of the Above Required Question Agency Harris County Address 1111 Fannin St Ste. 600 Houston, Texas, 77002 Phone 713-274-5445 Website https://www.governmentjobs.com/careers/harriscountytx