In this position… Digital Product Design at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers. We are looking for a seasoned UX Quality architect to help shape the future of digital and physical spaces within the Center Stacks of Ford and Lincoln vehicles. You will work with a very diverse cross-disciplinary team to ensure the best solutions to meet the customer's expectations while providing a simple and intuitive interaction to the vehicle are being designed and implemented. Quality Analyst What you'll do… The ideal candidate will work under experienced Quality Assurance & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by: * Reviewing customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks * Create single prioritized list of UX and appearance quality updates for Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers * Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience. * Validation of Touchscreen Centerstack UX and appearance quality to ensure best UX and UX meets design intent. * Tracking UX issues (i.e., design or defect) to closure, including documenting program status on healthcharts and escalating issues that are not being resolved in a timely manner. * Support new tools/processes development for early identification of issues. What you'll do… The ideal candidate will work under experienced Quality Assurance & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by: * Reviewing customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks * Create single prioritized list of UX and appearance quality updates for Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers * Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience. * Validation of Touchscreen Centerstack UX and appearance quality to ensure best UX and UX meets design intent. * Tracking UX issues (i.e., design or defect) to closure, including documenting program status on healthcharts and escalating issues that are not being resolved in a timely manner. * Support new tools/processes development for early identification of issues.