Basic Qualifications * High School Diploma/GED and previous experience in a technical support function. * Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. * Knowledge of personal computer hardware and operating systems. * Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer. * Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. * Hours of support may require weekend, holiday and/or off-hours shift coverage. Preferred Qualifications * Associate's Degree or technical degree. * Bachelor's Degree. * Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA. * Experience at a distribution center or manufacturing environment. * Experience identifying and working with basic electronics, such as computer components, A/V equipment, RF devices, etc. * Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP). * Experience building and maintaining databases (such as Web, Access and SQL). * Knowledge of network topologies. * Experience coordinating service requests with appropriate IT team. * Experience with operating production laser printers, such as OCE and Xerox, and thermal transfer printers. Salary Range$20.05 - $30.1 / Hourly