Position Summary Coordinate the organization, staffing and operational activities for assigned volunteer programs including managing, recruiting and coordinating the expansion of volunteers; managing service projects and providing services for older adults with opportunities for social inclusion, skills development, learning opportunities and improved health and well-being; provide highly responsible and complex staff assistance to the Division Managers and Director of the Department of Senior Affairs. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. Bachelor's degree from an accredited college or university in sociology, psychology, counseling, gerontology, marketing or business administration; and Five (5) years of program management experience; and To include two (2) years of supervisory experience Experience in grant-funded programs and program development for the elderly preferred. ADDITIONAL REQUIREMENTS: Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire. Possession Of a City Operator's Permit (COP) within 6 months from date of hire. Preferred Knowledge * Principles and practices of program development and implementation within assigned area * Operations, services and activities of a comprehensive senior services program * Principles and practices of program development and administration * Modern and complex principles and practices of social services * Gerontological theories, principles and practices and their application to the older adult * Marketing theories, principles and practices and their application to assigned community programs * Basic computer programs, statistical reporting and data analysis/interpretation * Principles and practices of municipal budget preparation and administration * Principles of supervision, training and performance evaluation * Modern office procedures, methods and equipment including computers * Pertinent Federal, State, and local laws, codes and regulations Preferred Skills & Abilities * Supervise, direct and coordinate the work of lower level staff * Select, supervise, train and evaluate staff * Elicit community and organizational support for various community services programs * Create reports and utilize computer programs as needed by assigned area * Analyze and assess programs, policies and operational needs and make appropriate adjustments * Respond to requests and inquiries from the general public * Interpret and explain City policies and procedures * Conduct business with older adults and document cases * Identify and respond to sensitive community and organizational issues, concerns and needs * Develop and administer Department goals, objectives and procedures * Research, analyze and evaluate new service delivery method and techniques * Operate office equipment including computers and supporting word processing, data base systems and spreadsheet applications * Prepare clear and concise administrative and financial reports * Prepare and administer larger and complex budgets * Interpret and apply Federal, State and local policies, laws and regulations * Communicate clearly and concisely * Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other governmental officials, community groups, and the general public * Perform the essential functions of the job with or without reasonable accommodation