Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person. Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position. Review Vacancy Date Posted 07/09/24 Applications Due08/30/24 Vacancy ID162586 * Basics * Schedule * Location * Job Specifics * Contact NY HELPYes AgencyBridge Authority, NYS TitleSenior Administrative Analyst Occupational CategoryClerical, Secretarial, Office Aide Salary Grade18 Bargaining UnitNone listed Salary RangeFrom $83739 to $83739 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 5% Workweek Mon-Fri Hours Per Week 40 Workday From 8 AM To 4 PM Flextime allowed? Yes Mandatory overtime? Yes Compressed workweek allowed? No Telecommuting allowed? Yes County Ulster Street Address 475 State Route 55 City Highland StateNY Zip Code12528 Minimum Qualifications Trainee 1 Qualifications: A bachelor's degree and successful completion of a 2-year traineeship. Journey-level Qualifications: A bachelor's degree and two years of professional experience conducting management and organizational studies to review and revise procedures for new or changing programs, review organizational performance, conduct data analysis, and develop internal controls. For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In one-year from hire date, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Duties Description The Senior Administrative Analyst will be responsible for providing analytical support in all program areas under the Electronic Toll Program. Duties will include, but not be limited to the following: * Develops, analyzes data, conducts weekly meetings, and reviews procedures in the assistance of the management for NY State DMV Suspension program and any Reciprocal Programs; recommends implementation of new or revised procedures. * Acts as a liaison, provides analytic support and ensures contract compliance for management of the collections contract. * Reviews, analyzes and evaluates Employee Non- Revenue Program, new accounts, existing accounts and Emergency Services Toll Reimbursement Program in order to ensure compliance. * Analyze and manage recertification of various special discount programs. * Gathers, analyzes and reviews data regarding annual tag forecasting, performance measures and quality control. * Supervises staff, assigns tasks, reviews work to ensure compliance with schedules and project objectives, trains employees and periodically retrains staff. * Assists in the management, analysis, review and evaluation of E-ZPass customer service program, including the review of service level agreements in the E-ZPass contract, make recommendations for implementation of policy or procedure revisions. * Conducts site visits of customer service centers to ensure contract compliance, monitors daily customer calls & correspondence volume and maintain acceptable productivity and quality control. Additional Comments The ideal candidate will have demonstrated abilities as follows: * Experience in Business Administration, Accounting/Auditing, Management Information Systems, Analytics or Industrial Engineering. * Advanced knowledge of Microsoft products: Word, Excel, Powerpoint and Access * Ability to successfully handle multiple, concurrent priorities * Anticipate challenges, be proactive and troubleshoot effectively * Support strategic planning to develop and implement new initiatives * Lead, advise, or support others when assigned to special projects * Communicate effectively, both orally and in writing * Apply strong analytical reasoning and critical thinking in a variety of situations * Demonstrate business acumen, integrity, and good judgment * Be flexible and work in a fast-paced, operational setting, successfully working with teams in all levels of the organization * Work collaboratively with agency staff, representatives of State and local governments, and regulatory authorities about projects. This is a NYS Bridge Authority CSEA position, and includes the following benefits: * Membership in the New York State and Local Retirement System, as well as optional enrollment in the NYS Deferred Compensation Plan. * Medical, Dental and Vision Insurance * Life & Accidental Death & Dismemberment Insurance * Short- and Long-Term Disability Insurance * Major holidays Paid o New Year's Day o Memorial Day o Independence Day o Labor Day o Thanksgiving Day o Christmas Day * Minor holidays - Starting in October of each year o Columbus Day o Election Day o Veteran's Day o Martin Luther King, Jr. Day o Lincoln's Birthday o Washington's Birthday o Juneteenth National Independence Day * Vacation, Sick and Personal Accruals * Sick Leave is credited at the rate of one-half day each biweekly pay period annually. * Sick and Vacation buy-back program * Tuition Assistance Program, which reimburses up to 100% of tuition costs for approved courses. Some positions may require additional credentials or a background check to verify your identity. Name Tina Hockler Telephone 8456917245 Fax Email Address thockler@nysba.ny.gov Address Street PO Box 1010 City Highland State NY Zip Code 12528 Notes on ApplyingThe New York State Bridge Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates and people with disabilities are encouraged to apply. New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics. The New York State Bridge Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Director of Human Resources, Tina Hockler, at thockler@nysba.ny.gov - (845) 691-7245. Some positions may require additional credentials or a background check to verify your identity.