Sonesta
ServerPosted
6 weeks 3 days ago
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Job Description
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Job Description Summary
Responsible for prompt, courteous, and efficient service of food and beverage to all guests.
Job Description
Job Tasks:
* Stock food and beverage and restaurant supplies appropriate to forecasted business and Sonesta policies.
* Maintain high visibility for guests and staff, during meal periods.
* Establish and maintain the appropriate flow of food and beverage to guests.
* Ensure correct handling of all orders and collection of payment.
* Arrive on time to the work area in full uniform and properly groomed.
* Report immediately to the supervisor/manager for daily assignments and special instructions.
* Keep the dining room clean, neat, and attractive at all times.
* Assure the proper setting of tables.
* Move and arrange tables and chairs as directed by the manager or supervisor.
* Assure proper stocking, cleanliness, and neatness of service stations, including polished silverware, glassware, cups, saucers, plates, condiments, butter, creamers, pitchers, beverages, linen, etc.
* Complete opening, running, and closing side work to Sonesta standards.
* Follow proper ordering procedures.
* Welcome each guest with a smile, within three minutes of seating.
* Demonstrate knowledge of all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredients/flavors, to ensure guest satisfaction.
* Demonstrate knowledge of all liquor, beer, wine, including pour sizes, brands available, and pricing.
* Take orders efficiently, suggesting appropriate condiments served simultaneously (or before).
* Serve food and drinks to correct guests without asking.
* Offer to bring additional beverages before cup/glass remains empty for more than three minutes.
* Discreetly inquire about guest satisfaction.
* Maintain an attentive presence in the dining room.
* Maintain a discreet non-intrusive manner.
* Maintain the dining room through prompt and precise resetting of the tables.
* Immediately remove soiled dishes, glasses silver, and linen to the dish area.
* Participate in restaurant/hotel promotions and practices.
* Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
* Follow proper ordering and payment procedures.
* Collect and process payment within four minutes.
* Specifically thank guest and invite them to return
* Prepare and deliver accurate server reports, paperwork and cash owed.
* To perform other work-related duties as assigned by Management.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
* Medical, Dental and Vision Insurance
* Health Savings Account with Company Match
* 401(k) Retirement Plan with Company Match
* Paid Vacation and Sick Days
* Sonesta Hotel Discounts
* Educational Assistance
* Paid Parental Leave
* Company Paid Life Insurance
* Company Paid Short Term and Long Term Disability Insurance
* Various Employee Perks and Discounts
* Hospital Indemnity
* Critical Illness Insurance
* Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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