The Mayor's Office of Criminal Justice (MOCJ) advises the Mayor of the City of New York on criminal justice policy. MOCJ develops and implements strategies, with partners inside and outside government, to reduce crime and incarceration and to promote fairness and legitimacy. MOCJ works with law enforcement, city agencies, non-profits, foundations, and others to implement data-driven strategies that address current crime conditions, prevent offending, and build strong neighborhoods that ensure enduring safety. About the Role: Under the direction of the Chief Technology Officer, the Information Technology Infrastructure Manager will assist staff with IT resource management, develops and implements both custom and packaged applications, and maintains the requisite technical infrastructure, using in-house project resources and contractors. We encourage innovation, creativity, and think outside of the box attitude when solving complex problems and implementing new solutions. Job responsibilities include, but are not limited to: * Create and maintain documentation as it relates to network configuration, processes, and service records. * Help develop, implement, and maintain policies, and procedures, for network infrastructure. * Perform onsite analysis, diagnosis, and resolution of complex network problems, and recommend and implement corrective solutions. * Install, configure, test, maintain, monitor, and troubleshoot network-related hardware and software to deliver required network service levels. * Collaborate with other technicians/network administrators to ensure efficient operation of the company's network environment. * Prepare tests and applications for monitoring network performance, then provide performance statistics and reports. * Perform highly complex technical work related to major automation/application development projects by analyzing user operations, recommending appropriate software solutions, drafting requirements, to assist programmers with designing new system. * Review all user requests for new equipment, equipment relocation, password modification, activation, and deactivation of systems accounts to ensure that they are submitted accurately. * Interface with OTI with MOCJ Hosted infrastructure. * Follow Change Management Processes for MOCJ infrastructure. * Escalation points from Tier 1 support levels Minimum Qualifications 1. Do you have a baccalaureate degree from an accredited college or university? 2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities? 3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above? 4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above? Preferred Skills * Excellent technical knowledge of Network hardware, including Cisco, HP, Fortinet and others. - Previous experience with Cisco IOS/CAT OS, Cisco and Meraki wireless access points and dashboards - Hands-on hardware troubleshooting experience. - Previous experience with Servers operating Systems such as Microsoft Windows Server, RedHat Linux - Previous experience with Cloud Service providers such as Azure, Google Cloud, Amazon Web Services. - Previous experience with Azure Active Directory, IDevOps and paas/saas and iaas - Expert understanding of DNS, DHCP, TCP/IP, routing protocols such as EIGRP and BGP, Layer 2/3 switching. - Previous experience with various network monitoring and troubleshooting tools such as ScienceLogic, Dynatrace, SNMP, SolarWinds, Splunk, Nagios - Previous experience supporting VPN technologies such as Citrix XenApp, Avanti Pulse Secure - Able to read and understand technical manuals, procedural documentation, and OTI guides. - Ability to conduct research into all issues and products as required. - Effective interpersonal skills and relationship-building skills. - Strong written and oral communication skills. - Ability to present ideas in user-friendly language. - Understanding of the organization's goals and objectives. - Analytical and problem-solving abilities, with keen attention to detail. - Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. - Experience working in a team-oriented, public sector, collaborative environment. - Strong customer-service orientation. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.