Job Description Building trusted markets - powered by our people. At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing, and investment solutions to market participants around the world. Cboe interns work with a variety of staff across multiple departments and have the opportunity to put their skills to work in their field of interest, while learning about Exchange technology and operations through our robust Options Institute courses. The three main foundational pillars of our internship program are: develop, educate, and network. We want to ensure each of our interns receive a real-world working experience that encourages academic, professional, and personal growth. Candidates should be versatile, eager, and able to work in a fast-paced, time-sensitive financial and technical environment. Our interns will have the flexibility of working 2 days remotely, and 3 days in office per week at one of our state-of-the-art offices in Chicago, Kansas City, and New York City. To be eligible for this internship, applicants must be enrolled in a university or college program and should not be scheduled to graduate before December of the year in which the internship takes place. Our internship program runs from June to August, and you will wrap up your internship with a final presentation and retreat. Visit our student page for more information about our internship program! The Specialized Operations team is hiring for a Technical Writing and Incident Management intern: The Technical Writing and Incident Management intern at Cboe will participate as an integral member of Cboe's unique multi-disciplinary Specialized Operations team while gaining a fundamental understanding of financial exchange technology and market structure. They'll gain industry standard incident management skills, providing related support through investigation, follow up, documentation, record management, reporting, and process improvement. They will also gain collaboration and organization skills, familiarity with documentation technology, and exchange knowledge through creating high-quality customer communications. They also may participate in ongoing Operations Project Management and Training Content Development projects. Your responsibilities and learning objectives will be: As a combined Technical Writing and Incident Management Intern, you will have duties and learning opportunities across both discipline areas, as well as within the greater Specialized Operations team. Incident Management Duties: * Engage in active incident investigations during the actual event and throughout the entire post-event incident lifecycle. * Participate in blameless culture post-incident learning review meetings, documenting incident details, lessons learned, and action items. * Regularly collaborate with global Cboe Operations personnel on Incident Management-related duties and follow up items. * Contribute to the standardization of Cboe's global Incident Management process, both escalating opportunities for improvement and, where appropriate, implementing those changes. Technical Writing Duties: * Draft and edit Trade Desk notices and technical specifications; incorporate edits to such documents based on feedback provided by Legal, Engineering, Operations, and Business staff. * Review and update formatting, structure, and voice within technical specifications. * Complete Jira tickets as assigned, consisting of general tech writing help, drafting notices, or updating technical specifications. Other Duties: * As opportunities arise, provide support for ongoing Training Content Development and/or Operations Project Management projects. The ideal candidate: * Must be currently enrolled in a Bachelor's or Master's program in a STEM (Computer Science and/or Mathematics), Communications, English, Journalism, or related major and should not be scheduled to graduate before December of the year in which the internship takes place. * Possesses exceptional oral and written communication skills. * Has demonstrated ability to learn new systems, processes, and technologies quickly. * Has experience with, knowledge of, or strong interest in learning about computer science, computer networking, computer programming, and/or data center architecture. You'll really stand out with: * The ability to work on multiple assignments, to work well as part of a diverse global team as well as on your own, and to communicate with clarity and brevity both verbally and in writing. * The ability to readily adapt to frequent changes in technical context and/or task priorities. * The ability to identify related areas for potential improvement and to communicate those areas blamelessly. * Experience working with complex technical systems, databases, and/or collaboration tools (i.e., Jira or Confluence). Benefits and Perks * Competitive compensation * Flexible, hybrid work environment, 3 days in office, 2 days remote, per week. * 2:1 401(k) match, up to 8% match immediately upon hire. Some of our employees' favorite benefits and perks include: * Daily complimentary in-office lunch from local restaurants * Endless free coffee and snacks to fuel your workday * Monthly in office networking events and happy hours * Associate Resource Groups (ARGs) and affinity groups for support and community building More About Cboe Global Markets We're reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging. We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We're an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes. Learn more about life at Cboe on our website, LinkedIn, and our student page for more information about our internship program! Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. #LI-HL #Hybrid Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.