The Oracle SaaS-at-Customer (SaaS@C) and OCI DRCC (Dedicated Region Cloud-at-Customer) service is an offering that gives Oracle customers the software and services provided by the Oracle Cloud on hardware installed in the customer's own data center and/or in Oracle dedicated regions. Members of the SaaS Engineering Operations team are responsible for delivering strategic technical support and solutions to Oracle cloud customers while serving as an advocate for customer needs. Team members will engage in OCI DRCC Region Builds and Operations Engineering, Cloud infrastructure design, develop, build, release, and support of SaaS at Customer CIS (Control Plane) and the microservices but not limited to. They are also expected to collaborate with the core product development, OCI DevSecOps teams, customer operations teams to address extremely complex, critical customer system issues on a routine basis and document technical solutions. This position is for FULL TIME morning/afternoon shifts, and will require some weekend shifts for maintenance and support activities. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provide direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional areas with 7+ years of operations support of critical business applications. Team members will engage in operational activities including monitoring, installation, patching, and upgrading Oracle Fusion middleware and Oracle database implementations. They are also expected to address extremely complex, critical customer system issues on a routine basis and document technical solutions. Career Level - IC5