At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. Position Start Date No Earlier Than December 23, 2024 Preferred Qualifications: * English language communications required. * Excellent customer service skills. * Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred. * One year of experience in the hotel industry is preferred. * Requires full availability including days, nights, weekends, and holidays. Responsibilities: * Develops a relationship with clients by reaching out once a contract has been made, and then maintaining contact on a regular basis. * Prepares resumes. * Responsible for blocking group rooms prior to arrival. * Prints keys and checks group guests in on day of arrival. * Makes any changes to rooming lists or reservations for client once the group arrives. * Works with Housekeeping, Engineering, Meetings & Events, and Sales to satisfy all client requests. * Maintains accurate recaps of groups and high transient periods. * Attends pre-conference meetings when required. * Reviews group resumes and billing profile information. * Answers department phone lines. * Other duties as assigned.