Create Music Group is a data-driven music and technology company focused on empowering artists and labels. We provide you with the resources of a major label with flexibility of being independent. Trusted by the world's largest artists, labels, and brands - we're revolutionizing the music industry and how the world hears their favorite songs by maximizing opportunities to monetize content across all platforms. Clients include Gashi, DeeBaby, Troyboi, Teo, and more. SUMMARY: The IT Support Specialist will be responsible for being the main point of contact full time for all IT-related matters, providing efficient and effective support to employees both on-site and remotely. RESPONSIBILITIES: * Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely. * Operate, maintain, and perform repairs on information technology equipment and software. * Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed. * Assist with set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department * Diagnose and resolve technical hardware and software issues. * Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings. * Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues. * Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency. * May be responsible for additional duties as assigned QUALIFICATIONS: * Must be based in Los Angeles and willing to commute to the office as needed. * High School Diploma and/or Bachelor's Degree in Computer Science, Information Technology or a related field. * 2+ years desktop, laptop and server equipment experience. * 2+ years applications and macOS and Windows operating systems experience. * Familiarity with Google Workspace, Slack, and other collaboration tools. * Strong troubleshooting skills and the ability to analyze and resolve complex network issues. * Excellent verbal and written communication. * Ability to prioritize and handle tasks with urgency as needed. * Ability to work independently without much supervision. PAY SCALE: * $28.00 - $30.00/hour Create Music Group is an equal opportunity employer dedicated to diversity and inclusion. We invite qualified candidates to apply by submitting a resume and/or a cover letter that highlights how they can contribute to the company's strategic and operational goals.