Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities The Mayo Clinic Libraries are recruiting a flexible and collaborative individual who will work weekdays as a full-time, on-site Library Specialist I in the Medical Bookstore, which is physically located on the eleventh floor of the Plummer Building in Rochester, Minnesota. Bookstore employees are part of the Libraries' Technical Services work unit, which also manages acquisitions, cataloging, collection development, electronic resources, and processing of physical materials for sixteen Mayo Clinic library locations in four states. This position reports to the Head of Technical Services. The successful applicant will work closely with another full-time Bookstore employee on all facets of bookstore operations, including staffing the bookstore's service desk during browsing hours, handling customer service transactions via phone and email, interacting with publishers and other vendors to acquire books for customers, receiving and processing customers' orders, maintaining financial records of the bookstore's sales, and curating the bookstore's physical inventory. This position will also assist with receiving, packaging, and mailing of bookstore materials. The successful applicant may also be called upon to assist other Technical Services and Access Services team members. Applicants should have recent customer service and/or library experience, and possess a passion for customer service, a flexible mindset, keen attention to detail, and the ability to problem-solve and improvise quickly and effectively. Interested applicants should submit a cover letter, resume or CV, and provide a list of three or more references. Under supervision, the Library Specialist I will participate in multiple public, archival, or complex technical services responsibilities to serve library patrons and colleagues, using advanced skills. Coordinates tasks related to specialized aspects of the library/archive; interprets, develops and implements improvements in policies and work flow; assists patrons in the use of advanced library resources and handles complex requests; has achieved mastery (including problem-solving and development) of multiple advanced technological applications; mentors and trains other library/archive staff; creates procedure manuals and staff documentation; recommends materials for library collections; serves as a liaison between library units and vendors, publishers, suppliers and other libraries; demonstrates skills with financial functions, depending on library setting; and provides assistance to supervisor. Works independently when scheduled for evenings/weekends, depending on library site. May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations. Qualifications Baccalaureate degree with three years of work experience in a library, archivist, museum, or customer service environment Note: Experience, in lieu of education, may be considered if the combination of undergraduate education and experience working in a library, archives, museum, or customer service environment is equivalent to seven years. Experience in leading others by example and taking on additionally progressive responsibilities, such as serving on special work groups or departmental task forces and participating in continuing education opportunities. Employment experience in a medical library, archives, museum, or similar customer service environment. Employment experience working in a health care setting. Exemption Status Nonexempt Compensation Detail $22.27 - $31.91 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday-Friday, shift will start at either 7am or 8am. Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Ibby Gustamante