Job Summary The IT Operations Manager is responsible for the technical architecture and design, capacity planning/management, technology implementations, server and storage performance for all of Brown County managed servers and storage as well as Cloud related services. This position will also serve as the technical expert for complex projects across a multi-site environment. There will be expectations of setting standards, reviewing monthly results, and holding teams accountable to achieve increased capabilities within Brown County. The position will have direct reports with technical backgrounds and will be responsible for leading them to better support the products. The Manager provides technical consulting to program leadership, business stakeholders, and delivery teams, and provides insight and forecasted needs from a sourcing perspective. Essential Duties Plans, directs and administers the ongoing operations of the Information Technology Department.Provides ongoing measurement of appropriate employee productivity and workload to ensure departmental efficiency and timely completion of projects. Be Security driven with all implementations following best practices and adhering to the following compliances; HIPPA, CJIS, PCI Support customers with day-to-day operations and support in Incidents and Tasks. Assist in facilitating discussions with customers around Operational Recovery and Disaster Recovery. Be the technology infrastructure expert for the agency and lead, train and develop the skills of the infrastructure team members Develop and maintain the strategic priorities for the team, identify most critical areas of investment and strengthen the team's capabilities. Lead a culture of automation and operational excellence across the team, including the infrastructure to help the team manage their operation workload while limiting overhead. Recruit new team members and enable coaching and growth across the team to develop the skill sets of team members. Be well versed in operational capabilities, metrics and best practices. Thrive in a fast-paced autonomous environment. Experience managing hybrid infrastructures (on-premise/cloud) Design, implement, configure, install, and support a technical infrastructure, including but not limited to: * Microsoft 365 * Microsoft security services * Microsoft Azure * SQL Server / Oracle * Firewall maintenance * Citrix / VPN * VMware * storage and servers * Storage solutions * Server solutions * Mobility solutions * Connectivity solutions Define and implement appropriate procedures, controls, and service levels as they relate to infrastructure services Responsible for the creation and execution of roadmaps outlining the investments in infrastructure, mobility strategies, storage strategies, and connectivity that will enable Brown County's strategic and business continuity plans Manage business continuity and disaster recovery solutions and all remote capabilities Perform hands-on troubleshooting as necessary Coordinate training of staff for new technology infrastructure offerings Provide, along with staff, on-call off-hours support Manage the on-going improvement of the technology infrastructure Ensure all infrastructure is supported according to their SLAs Manage the full lifecycle management of IT equipment Coordinate with third party vendors to resolve issues with vendor systems or software Support other technology staff with front office systems Manage the quality process for IT projects using the Global IT methodology and various IT project management tools and techniques. With the assistance of the global purchasing team, manage all procurement of products or services as required for IT projects using the Global IT methodology and IT project management tool and techniques. NON-ESSENTIAL DUTIES: Performs related functions as assigned. Minimum Qualifications Required Education and Experience: Bachelor's degree in, Information Systems, Computer Science, Infrastructure/Networking or related field, or equivalent experience Minimum of 8-year's experience. Project management experience and/or substantial exposure to project-based work structures, project lifecycle models, etc. Licenses and Certifications Valid Driver's License required. Applicable Microsoft certification(s) preferred Fingerprint/background clearance required. Applicable network certifications preferred. Knowledge, Skills & Abilities A strong understanding of server, storage, network and desktop hardware and software solutions Strong general security and risk mitigation knowledge Knowledgeable about security topics across multiple technical disciplines Azure/Office365 security experience Problem-solving skills and an analytical mindset Project planning and management skills Proficiency in forecasting, budgeting, and strategic use of IT staff Excellent leadership, prioritization, and organizational skills Ability to communicate to tech-savvy and non-technical staff Knowledge of the procurement process and the ability to develop and negotiate contracts with vendors. Skill in developing and implementing long term technology plans. Ability to work with department staffs to identify technology needs. Skill in developing policies and procedures for information technology. Skill in developing budgets in a local government environment. Skill in employee supervision and management, using a consensus building, team-oriented approach. Ability to establish and maintain effective working relationships with staff, peers, management, various agencies, community professionals, officials, and the public. Ability to manage complex technology projects. Ability to manage support for large numbers of PC users; knowledge of best practices for PC installation and maintenance and help desk management. Ability to develop training programs and effectively train staff. Ability to communicate effectively both orally and in writing. Knowledge of applicable data privacy practices and laws. Experience managing O365 and enterprise products (SharePoint, OneDrive and Exchange Online, etc.) Experience implementing cybersecurity controls and tools. Ability to work required hours of the position. PHYSICAL DEMANDS: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. Ability to move within a confined area. Intermittent sitting, standing and walking; occasional driving. Must be capable of using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling and operating controls. Occasional bending, twisting, squatting, climbing, reaching and grappling. Communicate orally in a clear manner. Distinguish sounds at various frequencies and volumes. Distinguish people or objects at varied distances under a variety of light conditions. Frequent exposure to electrical components, open wires and computer control boards.