Job Summary About EAB At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page. The Role in Brief: Collections Manager The Collections Manager will manage the daily operations and strategic objectives of the Company's customer collections process through the design, implementation, maintenance and management of accounts receivable business functions, including collections, loss mitigation, and dispute resolution. EAB seeks someone with strong communication, analytical and critical thinking skills to support the Controller with meeting the Company's cash collections goals. The Collections Manager will also support data migration efforts and other projects for our growing business. This position is in Richmond, VA or Washington, DC. This role is listed as Collections Manager for posting purposes; the official and internal title of this hire is expected to be Accounts Receivable Manager to align with EAB business norms. Primary Responsibilities: * Develop and execute collections strategies that optimize resource utilization, internal and external customer relationships and drive results * Set objectives for the accounts receivable team that align with the Company's financial targets * Develop and produce month-end accounts receivable reports supporting the executive financial package * Analyze and monitor accounts receivable metrics providing insight into customer payment behaviors * Manage the performance of a team of Specialists, Senior Specialists and Supervisors, providing timely feedback and following EAB's Management Expectations * Negotiate with clients regarding non-payment issues * Address escalated customer communication in a professional manner * Continuously ensure adherence to and documentation of key internal controls * Ensure accounts receivable and collection policies, procedures, and practices are implemented and adhered to Basic Qualifications: * Proven experience as an Accounts Receivable Manager, including a minimum of 2 years in a supervisory role * Bachelor's Degree * High level of customer service * Ability to accurately process and analyze numerical data * Team management and negotiation skills * Knowledge and understanding of proper accounting treatment for accounts receivable transactions and activities * Excellent analytical, organizational, and problem-solving skills. * Ability to work independently and as part of a team in a fast-paced environment. * Ability to take initiative on projects and handle customer service interactions * Proven experience managing multiple, competing priorities * Intermediate Excel skills Ideal Qualifications: * Bachelors Degree in Accounting or Finance * Experience with NetSuite and familiarity with Salesforce reporting and views * Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise If you've reached this section of the job description and are unsure of whether to