Are you looking to have fun while making a difference in someone's life? Who We Are At Americare we make a difference in the everyday lives of others and we are proud of the work we do. We have created communities that embrace our team members like family. We have a culture of recognition, empowerment and a side of fun. Our senior living communities are places where excellence thrives and that we call home. Americare has earned certification as a Great Place to Work Certified Company and is on the 2022 Best Workplaces in Aging Services, Great Place to Work list. We ranked #8 Fortune Best Workplaces in Aging Services 2022 for Senior Housing Large. We provide competitive compensation with annual performance wage rate increases. A few reasons to come work with us: * Recognition and Appreciation from Supervisors * Family Atmosphere * Paid Time Off at 90 Days of Employment * Access to wages daily * Free meals while working * Bonus opportunities and Annual wage increases * Tuition Assistance * Great Teamwork * Purposeful work by enriching the lives of the elderly * Health, Dental, vision, Disability and Life Insurances * 401(k) plan with company contributions Interested in joining the Americare Family? Browse our current job openings in your area. Americare Senior Living named as one of the 2022 Best Workplaces in Aging Services POSITION SUMMARY The Regional Director of Operations (RDO) is responsible for approximately 10 to 15 selected communities within a designated region of the Assisted Living Division. Reports directly to a Vice President of Operations Assisted Living Division. This position is responsible for ensuring operational excellence and modeling Americare culture that demonstrates our RISING Team Values and Hometown Hospitality to meet resident, employee, and fiscal goals/needs. Success will be measured by a combination of metrics focusing on resident care/experience, employee experience, being a good neighbor in the community and financial results. The RDO has direct supervisory responsibility for the Administrators (ADMs) at each of the senior living communities within the assigned region. This position also partners closely with a Regional Sales/ Community Outreach Representative, a Regional Nurse Consultant and an Operations Business Consultant. FUNCTIONS OF THE JOB Creates a culture of accountability within region that defines the actions needed to produce results. Clearly sets targets and provides direction on achieving community and regional goals and empowers individuals to be part of the solution to obstacles that stand in the way of meeting goals. Oversees community management to ensure accountability for the control, utilization, and conservation of the physical and financial assets of each community. Monitors community compliance with operating rules, laws and regulations and the principles and policies each institution practices to see that they are ethical and sound. Ensures that each administrator creates a positive work environment for employees, living our RISING Team Values, and driving consistent execution of the Hometown Hospitality customer service model. Provides secondary oversight (behind community administrator), and works collaboratively with regional nurse to ensure clinical compliance and practice in communities along with Americare standards and programs. Partners with the Sales team to execute sales and marketing efforts that achieve maximum occupancy and value per unit; collaboratively changes course when activities are not producing the desired occupancy results. Responsible for the recruitment, selection, coaching and direction for ADM role and for other roles within communities as needed. Ensures recruitment, retention and engagement strategies are in place in each community utilizing Americare tools and support resources. Provides mentoring, coaching and development of ADM leadership. Provides training to a wide range of individuals to reinforce Americare culture, team building and programs. Monitors each community to see that all ASL directives are followed. Completes community audit process with follow up action planning and holds administrators accountable for progress on plan. Assumes on-call status and is prepared to assist administrators with emergency decisions and situations. Serves as interim administrator or appoints an interim administrator in times of position vacancy. Monitors each community's financial performance through the use of budget performance reports, payroll performance reports and the Americare Dashboard. Supports the accomplishment of Americare's Organizational and Divisional Strategic plans and related goals by involvement in work groups, pilot projects and creative approaches to Assisted Living and Senior Care environment. Leads successful implementation of new starts or transitional properties. Ensures each community has established goals and action steps that correspond to divisional and organizational goals, and monitors progress throughout the year with correction as needed. Sets goals and action steps with regional collaborative team- regional nurse, regional sales, and divisional business consultant, to meet community and division goals. Provides monthly report to VP, President and collaborative team to include community status and performance. This exempt position offices from employee's residence and requires daily travel to communities in region with overnight stays scheduled for communities at distance. Additional travel via air to organization meetings as needed. POSITION QUALIFICATIONS AND REQUIREMENTS * A combination of education and experience equivalent to at least an undergraduate degree. At least four (4) years of successful experience in administrative or supervisory position. Experience in multi-site management or as Senior ADM role a plus. * Knowledge of MO/KS/TN/MS/IL regulations for Assisted Living as determined by region. * Knowledge of sound administrative procedures and the ability to recruit, train, retain, and direct the work of others. * Knowledge of sound financial management practices. * Knowledge of and ability to implement sound and effective sales management. * Ability to conduct and lead meetings. * Ability to provide guidance and leadership to administrators. * Ability to develop leadership and people skills in others through training and acting as a role model in the division. * Experience in and ability to establish training plans and to execute training for a wide range of individuals with various experience levels- ADM, DON and/or front line. * Must have current driver's license and a good driving record. KEY COMPETENCIES * Demonstrates sound judgment and discretion. * Displays professional behavior and appearance with communication, documentation, and social skills in working with communities, organization or general public events. * Exhibits excellent planning and organizational skills, verbal and written communication skills and the ability to collaborate with all styles of individuals at all levels of the organization. * Requires tact and good judgment, ability to maintain positive and professional working relationships with all members within company. * Functions as a polished, solutions-focused, professional leader at all times, positively impacting assigned communities and the company overall. PHYSICAL REQUIREMENTS * Ability to travel to each community, the corporate office and meetings by car with air travel as needed. * Dexterity of upper extremities for ability to use office equipment. * Lift equipment up to 50 lbs. if needed. SENSORY REQUIREMENTS * Auditory * Ability to work with residents, visitors and staff of each community. * Telephone or virtual consultations. * Ability to tolerate different noise levels. * Visual * For reading of fine print and numbers. * Documentation of needed records. * Visual assessment of buildings and grounds. * Verbal * Must be able to communicate effectively with the public, residents, residents' families, administrators and employees at all levels.