* Answer customer telephone inquiries in reference to the status of their claim * Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims * Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim* * Request surveillance and documents findings * Interview and obtain statements from customers, witnesses, and other individuals * Locate and obtain records related to the customers. Merchants or authorities * Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities * Interact with department and branch employees along with customers to share information to resolve claims issues * Follow current regulations, policies, and procedures during the claims resolution process * Train, assign, and review the work of other ATM Specialists * Follow-up with customers on a regular basis * Meet daily deadlines for expiring claims * Make decisions on routine issues in accordance with the ATM operating procedures * Other duties as assigned Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature. The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions. Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.