General Description POSTING TYPE: Open-competitive DEPARTMENT: Dakota 911 LOCATION: Dakota 911 Building, Rosemount 2024 HOURLY RATES: $29.63 - $42.59/hour 2024 ANNUAL RATES: $61,630 - $88,587 CLOSE DATE: 4:30 pm @ August 31, 2024 This is a non-Dakota County recruitment. To review the full job description and to submit an application visithttps://www.dakota911mn.gov/careers/. All materials will be collected by the Dakota 911. Please refer to the Dakota911 website for employment and benefits information. Dakota 911 Public Safety Telecommunicators answer incoming emergency and non-emergency calls, collect pertinent information, dispatch appropriate public safety units to the scene and provide follow-up communications and assistance to field personnel. All questions should be directed to Jennifer Hildebrandt at 651-322-8660 or Jhildebrandt@dakota911mn.gov. Minimum Qualifications * High school diploma or GED. DESIRABLE QUALIFICATIONS: * 2 years of experience in a customer service position * 1 year experience in dispatching, public safety or call center * Associate's Degree * Ability to type 35 words per minute. Duties & Responsibilities * Answer and respond to incoming calls received in the dispatch communications center and dispatch units including police, fire, ambulance and other emergency personnel to emergency and non-emergency situations. * Actively listen and ask appropriate questions of callers to effectively prioritize the call and determine the necessary response. * Provide ongoing updates to responding field personnel as information is received. * Monitor and record all emergency radio traffic, emphasizing officer and emergency personnel safety. * Utilize Emergency Medical Dispatch (EMD) system to process EMS calls. * Utilize Emergency Fire Dispatch (EFD) system to process fire calls. * Enter and maintain accurate and timely data in the Computer Aided Dispatch (CAD) system. * Retrieve information on driver's license, vehicle registration, warrants and other pertinent information from local, state and federal computer information systems. * Contact emergency service organizations, public works crews and utility companies as directed. * Enter, process and retrieve information from the computer system as needed or requested. * Efficiently and effectively operate communication center equipment and technology. Document and report malfunctions of equipment and software applications on a timely basis to supervisor or technical staff. * Perform other duties and responsibilities as apparent or assigned. * Work shifts as required including nights, weekends and holidays. * Work overtime as required. Knowledge, Skills & Abilities and Work Environment * Ability to sit or stand as to answer phones and use computer equipment on a continuous basis. * Ability to type and hear as to quickly gather information from callers, enter information in the CAD system and assign appropriate emergency units simultaneously. * Ability to prioritize calls, make quick, reliable decisions and dispatch the appropriate personnel in a timely manner. * Ability to communicate effectively and tactfully with the public, co-workers, and other agencies. * Ability to monitor and understand information being received from many sources simultaneously. * Ability to learn and apply knowledge of geographic maps, resources, businesses, intersections, and other landmarks in Dakota County. * Ability to handle stress and work in a fast-paced environment. * Ability to draw reasonable and logical conclusions from information which may be disjointed or incomplete. * Working knowledge of dispatching equipment including computer software and databases used in an emergency communications center. * Ability to obtain and maintain certifications including, but not limited to State of Minnesota Terminal Operations, CPR, Emergency Fire Dispatch and Emergency Medical Dispatch. This is a non-Dakota County recruitment. To review the full job description and to submit an application visithttps://www.dakota911mn.gov/careers/. All materials will be collected and questions answered by Dakota 911. Please refer to the Dakota911 website for employment and benefits information.