JOB SUMMARY: The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions. This is a full-time, hourly, hybrid position reporting to the Supervisor, Financial Coordination, with Mondays, Thursdays on-site in our Portsmouth, NH office, Tuesdays, Wednesdays and Fridays are remote. The schedule for this role is Monday through Friday, 8:30am EST - 5:00pm EST ESSENTIAL DUTIES AND RESPONSIBILITIES: * Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments * Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable * Execute timely follow-up with customers to secure requested information * Accurately log communications and hand-offs in systems * Ability to review accounts, understand current status, and communicate account needs clearly * Capacity to answer all incoming calls and assist customers with reimbursement-related requests * Ensure consistency across customer-facing functions * Identify opportunities for additional or improved services to meet unmet customer needs * Ensure all communications and interactions are in-line with Novocure's patient forward mission * All other duties or priorities assigned by management as needed QUALIFICATIONS/KNOWLEDGE: * High school diploma or equivalent experience; Associates or Bachelor's degree preferred * 0-2 years of experience in healthcare or in a customer-facing role * Familiarity with basic medical and insurance terminology preferred * Experience working with CRM and documentation management systems preferred * Familiarity with Microsoft Office and SAP preferred * Strong written and verbal communication skills with internal and external customers * Demonstrated excellence in meeting and exceeding customer expectations * Strong customer service skills * Effectiveness in de-escalating and resolving difficult situations * Ability to solve problems and set priorities * Ability to work independently with minimal supervision * Ability to work cooperatively in a fast-paced office setting ABOUT NOVOCURE: Our vision Patient-forward: aspiring to make a difference in cancer. Our patient-forward mission Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy. Our patient-forward values - innovation - focus - drive - courage - trust - empathy An Equal Opportunity Employer, including disability/veterans #LI-YS1 Nearest Major Market: Portsmouth Nearest Secondary Market: Boston