Position Title Student Worker- Advancement - Front Desk Assistant Position Approval Date 08/27/2024 Is this position budgeted? Yes Is this position an essential position? No About Susquehanna Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life. The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing - and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive - present abundant opportunities for learning and discovery. Position Summary Job Summary: The Office of Advancement staff work closely with other departments to advance the institution financially, strengthen its reputation and develop relationships with key constituents, including alumni, current students, parents, and friends. The Office of Advancement seeks front desk assistant workers to support the Alumni Relations Office and the SU Annual Fund. We are seeking students who are available to work 4-10 hours per week, between the hours of 8:30 a.m. and 5 p.m. throughout the academic year. Specific Responsibilities: * Greet and welcome visitors to the Alumni House. * Answer and direct phone calls to appropriate staff members. * Assist alumni, students, faculty & staff with questions and concerns regarding alumni relations and the annual fund, including the senior champions program. * Manage, respond, or forward emails from general alumni and annual fund accounts to appropriate staff members. * Develop and maintain event registration pages * Assist with major events and programs (i.e. Family Weekend, Homecoming, Break Through, etc.). * Assist and support other tasks and projects as assigned. * Uphold confidentiality and privacy of alumni records as required by University Policy and FERPA. Learning Objectives * This position will have to understand and present office etiquette with their dress along with professionalism within the office. * This position will handle confidential information with the understanding that this information cannot be discussed with anyone outside the Office of Advancement. * This position will work with the team on projects dedicated to just them but with the guidance of the department with accuracy and on a defined deadline. Required Qualifications Knowledge, Skills, Abilities: * Excellent verbal and written communication skills. * Attention to detail and evidence of initiative. * Experience with Microsoft Office programs. * Ability to multitask and remain calm under pressure * Time Management, attendance and punctuality, and dependability career-readiness Location: On SU Campus in the Alumni House Education First year, Sophomore, Junior, and Senior. All Majors. Experience No experience required. Additional Requirements: This position is paid $8.00 per hour with approximately 4-10 hours per week. Commitment to position may not exceed 20 hours per week and hours can fluctuate based on demand. The Alumni House is open Monday through Friday from 8:30 am - 5:00 pm throughout the academic year. Physical Demand * Position requires the ability to sit for extended periods of time. * Position requires the ability to talk and to hear instruction. * Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. * Position requires occasional stooping, crouching and bending. * Position requires the ability to occasionally lift up to 10 pounds. * Working conditions are indoor. Preferred Qualifications Special Instructions to the Applicant Benefits Eligible No Number of Months 9 months Additional Work Schedule Details? Hours per week during the academic year (39 wks) 10 Hours per week during the summer (13 wks) 0 Status Temporary Posting Date 08/27/2024 Closing Date 09/13/2024 Full-Time/Part-Time Temporary Open Until Filled No Anticipated Start Date Posting Number AH01267