Service Business Development Representative / Customer Service Representative / Internet Representative Hertrich Family of Automobile Dealerships seeks a FULL TIME Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals! Call-Center Experience / Automotive Experience a BIG PLUS!! Are you looking for spectacular growth opportunities? Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company... ...then our Company is the right fit for you! The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available. Hertrich offers our Service Department Business Development Representative / Customer Service Representative / Internet Representative : Extremely Competitive Salaries Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plans Paid Vacations Paid Holidays Paid Personal Days 401K with Employer Match Employee Purchase Discounts Service Department Business Development Representative / Customer Service Representative / Internet Representative DUTIES: Answer all incoming phone calls to the Service Department Perform outbound calls to identified service lead opportunities example: existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities Keep accurate record of all customer contacts and follow up Create reports daily, weekly, and monthly, as directed by manager Maintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfaction Maintain a high-energy, enthusiastic attitude Additional duties as deemed necessary by management Service Department Business Development Representative / Customer Service Representative / Internet Representative QUALIFICATIONS: Highly motivated and persistent Solid working knowledge of computers and the internet Energetic, enthusiastic and fun Organized Solid working knowledge of computers and the internet Outstanding phone and communication skills Honest work ethic Must be able to work flexible hours, including nights & weekends Must be a highly motivated self-starter with outgoing, customer-oriented personality The desire to learn and provide superior customer service - before, during, and after the sale HS Diploma/ GED required "We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."